Business Development Representative - Service Coordinator chez Toyota of Boerne

Description

*******CANDIDATES MUST BE LOCATED IN BOERNE, TX/ HILL COUNTRY AREA OR SAN ANTONIO, TX*******

Overview

Vaughan Automotive is seeking a Service Business Development Center (BDC) Coordinator to join our high-performing service team. In this remote position, you will be the first point of contact for our Toyota guests, delivering an Exceptional Customer Experience™ through phone, text, and chat interactions. You’ll play a vital role in scheduling service and maintenance appointments, ensuring accuracy, professionalism, and brand alignment in every interaction.

This role offers:

• Hourly Rate: Starting at $16/hour with our top performers earning $33/hr
• Schedule: Monday–Friday, 12:00 PM – 9:00 PM, plus alternating Saturdays (7:00 AM – 5:00 PM)
• Bonus Potential: Up to $3,000 monthly
• Location Requirements: Candidates in the Hill Country/San Antonio area are preferred

Key Responsibilities

• Answer guest calls, texts, and chats promptly and professionally, following approved call guides and scripts.
• Schedule service appointments with accuracy, confirming all details (date, time, location, and transportation options).
• Document all interactions thoroughly in CRM/DMS systems.
• Protect guest privacy by handling all personal and payment information securely and only through approved systems.
• Achieve and maintain performance standards, including:
• Average Handle Time: under 3 minutes
• Appointment Show Rate: 88% or higher
• Quality Assurance Score: 90% or higher
• Use approved tools and resources (BDC Assistant, DMS, TIS, CRM) to provide quick and accurate information.
• Escalate technical, warranty, or safety-related questions to Service Advisors as needed.

Qualifications

• Must reside in Boerne, TX, San Antonio, TX, OR the Immediate Surrounding Area (remote position).
• High school diploma or equivalent required; some college preferred.
• 1+ year of customer service, call center, or automotive experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail, organization, and time management.
• Ability to multitask in a high-volume environment (200+ calls/day across the team).
• Proficiency with computers and CRM/DMS systems (training provided).
• Reliable high-speed internet and a quiet, professional home workspace.

Why Join Vaughan Automotive?

• Competitive pay: $16/hour + bonus potential up to $3,000 monthly
• Remote work flexibility (Local residents only)
• Growth and advancement opportunities within the company
• A supportive team culture focused on professional development and customer care

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Work Location: Remote