- Senior
- Bureau à Boston
About the Role
As a Senior IT Administrator, you will play a pivotal role in installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person/onsite support and remote support to employees, ensuring seamless technology experiences across all locations. This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
This role is based out of Validity's Boston, MA headquarters. In-office attendance is required on Tuesday, Wednesday, and Thursday of each week.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties and Responsibilities
Preferred Experience, Skills, and Education
As a Senior IT Administrator, you will play a pivotal role in installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person/onsite support and remote support to employees, ensuring seamless technology experiences across all locations. This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
This role is based out of Validity's Boston, MA headquarters. In-office attendance is required on Tuesday, Wednesday, and Thursday of each week.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties and Responsibilities
- Administer and support Active Directory, on-premises and cloud servers, applications, and network infrastructure.
- Automate onboarding and offboarding processes using industry-standard tools.
- Champion the adoption of cloud technologies to deliver scalable, secure solutions.
- Provide prompt, professional IT support to local and remote employees.
- Manage back-office systems (servers, storage, networking) critical to business operations.
- Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).
- Develop and maintain documentation for IT operations and user education.
- Maintain hardware inventories and ensure timely response to user needs.
- Build strong relationships with internal stakeholders, acting as a trusted technical advisor.
- Independently resolve technical issues, perform root cause analysis, and implement preventive measures.
- Assist with audit evidence collection and compliance activities.
- Communicate effectively with all levels of the organization.
- Proven experience administering large-scale O365 and Google Workspace deployments.
- Proficiency with desktop management tools (Jamf, ConnectWise, Intune, etc.).
- Experience with leading endpoint security solutions.
- Strong background in managing multi-vendor, multi-platform environments (Windows, Mac).
- Expertise in back-office solutions: Cisco Meraki, Entra ID, Azure, Microsoft Active Directory, Okta.
- Prior experience in a mid-sized enterprise IT team (500+ employees).
- Exceptional customer service and communication skills.
- Ability to participate in on-call rotation and occasional travel.
- Ability to work in the Company's Boston office on Tuesday, Wednesday, and Thursday every week.
Preferred Experience, Skills, and Education
- Bachelor’s degree in Information Technology or a related field, or equivalent professional experience preferred.
