Retail/Rental Supervisor chez Powder

Description

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous. 

Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. 

These values make us who we are and help drive us to fulfill our purpose: to spark wonder!

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions:

• 401K Plan and company match
• Employee Assistance Program  
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee meals

Requirements

Job Title: Retail & Rental Supervisor
Department: Retail & Rental

Status: Seasonal FT

Reporting To: Senior Retail & Rental Manager

Position Overview:

The Retail Shop Supervisor is responsible for overseeing the daily operations of the ski shop, ensuring exceptional customer service, maintaining visual merchandising standards, and efficiently managing inventory. This role requires a strong leader who can motivate a team and ensure the smooth running of the shop during peak seasons and off-peak times.

Key Responsibilities:

• Conduct regular inventory counts and reconcile discrepancies.
• Monitor stock levels and communicate overstock and low/out of stock issues to the Senior Manager.
• Process incoming shipments, ensuring accurate receiving and proper storage of merchandise.
• Organize and maintain back-stock spaces, ensuring cleanliness and accessibility.
• Manage inventory control procedures to minimize loss and optimize product availability.
• Generate inventory reports and analyze data to identify trends and make informed purchasing recommendations to the Senior Manager. 
• Ensure all merchandise displays are visually appealing, well-stocked, and adhere to company guidelines.
• Regularly update displays to reflect new arrivals, promotions, and seasonal themes.
• Maintain a clean and organized sales floor, including shelving, fixtures, and product placement.
• Educate staff on merchandising principles and ensure consistent application across the shop.
• Collaborate with the management team to develop and execute visual merchandising strategies.
• Oversee the daily operations of the ski and snowboard rental department, including equipment fitting, maintenance, and return processes.
• Ensure efficient flow of customers through the rental process, minimizing wait times.
• Oversee the cleanliness and organization of the rental shop and equipment storage areas.
• Monitor equipment inventory and condition, coordinating repairs and replacements as needed.
• Train staff on proper rental procedures, equipment knowledge, and safety protocols.
• Understand and enforce rental policies and procedures, ensuring compliance with safety standards.
• Address customer inquiries and resolve issues related to rental equipment or services.
• Supervise, train, and mentor retail associates, providing guidance and support.
• Create and manage employee schedules to ensure adequate coverage during all operating hours.
• Conduct performance reviews and provide constructive feedback to team members.
• Foster a positive and productive work environment, promoting teamwork and professional development.
• Address employee concerns and conflicts in a timely and effective manner.
• Ensure all staff adhere to company policies and procedures.
• Lead by example, providing exceptional customer service and resolving customer complaints.
• Train staff on product knowledge, sales techniques, and customer engagement strategies.
• Monitor customer satisfaction and implement initiatives to enhance the customer experience.
• Handle complex customer inquiries and escalate issues to management when necessary.
• Ensure a welcoming and professional atmosphere within the shop at all times.

Requirements and/or Qualifications:

• Proven experience in retail supervision, preferably in a ski or outdoor sports environment.
• Strong understanding of inventory management principles and visual merchandising best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and develop a high-performing team.
• Rental Operations Oversight
• Manage the daily operations of the ski and snowboard rental department, including equipment fitting, maintenance, and return processes.
• Ensure efficient flow of customers through the rental process, minimizing wait times.
• Oversee the cleanliness and organization of the rental shop and equipment storage areas.
• Monitor equipment inventory and condition, coordinating repairs and replacements as needed.
• Train staff on proper rental procedures, equipment knowledge, and safety protocols.
• Implement and enforce rental policies and procedures, ensuring compliance with safety standards.
• Address customer inquiries and resolve issues related to rental equipment or services.
• Proficiency in point-of-sale (POS) systems and inventory management software, specifically Shopify.
• Flexibility to work evenings, weekends, and holidays as required.

Physical Requirements- Must be able to perform physical activities such as, but not limited to:

• Must be able to perform physical activities such as, but not limited to:
• Full range of body movements including handling, lifting, reaching, bending, and climbing
• Reach, push, pull, lift, and carry objects that may be heavy (40+ lbs) such as ski equipment, rental gear, and merchandise boxes
• Prolonged periods of standing, walking, bending, and twisting during customer service, inventory management, and equipment handling
• Walk on even/uneven/slippery terrain, especially around the shop exterior and mountain base areas
• Climb/descend stairs/ladders, including accessing storage areas and shop lofts
• Manual dexterity to operate manual tools and power equipment on a constant basis, including ski tuning machines, binding tools, and other repair equipment
• Safely handle hazardous materials such as ski waxes, tuning chemicals, and cleaning supplies

Working Environment:

• The work environment includes both indoor and outdoor conditions at a high-altitude mountain location
• Cold temperatures, often below freezing, are common, especially when assisting customers outdoors or moving equipment between locations
• Noise level can be moderate to high due to customers, equipment, and music in the retail area
• Exposure to snow, wind, and wet conditions is frequent
• Must be comfortable working in a fast-paced environment during peak ski season with high customer volume
• Will be required to work weekends, holidays, and early/late shifts depending on mountain operations and customer traffic