Sr Software Engineer (GraphQL/API Platform) - Austin, TX (Hybrid) chez H-E-B

Since H-E-B Digital Technology’s inception, we’ve been investing heavily in our customers’ digital experience, reinventing how they find inspiration from food, make food decisions, and ultimately get food into their homes. This is an exciting time to join H-E-B Digital—we’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience.  

As a Senior Software Engineer, you’ll deliver complex code solutions. You’ll support the build and deployment pipeline and when necessary, diagnose / solve production support or on-call issues. You’ll contribute to overall system design, architecture, security, scalability, reliability, application performance and provide end-to-end support.  

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner owned” means our most important resources—People— drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.  

Do you have a:  

HEART FOR PEOPLE… skills to organize multiple engineers, negotiate solutions, and provide upward communication?  

HEAD FOR BUSINESS… consistency in demonstrating / upholding standards of coding, infrastructure, and process?  

PASSION FOR RESULTS… capable of high-velocity contributions?  

What is your background?  

• A Computer Science degree or comparable formal training, certification, or work experience 
• 5+ years of experience in software development − Proficient in multiple programming languages, technologies, and frameworks. 
• Advanced knowledge in system and data architecture, data modeling, and design and capable of architecting and designing at the application or service level using well-accepted design patterns 
• Experience working in a relevant role with proven ability to design, develop, and maintain robust, scalable, high-throughput distributed applications.
• Experience with common software engineering tools (e.g., Git, Jira, Confluence) 
• Comfort shipping high visibility, complex coding and infrastructure projects.
• Comprehensive knowledge of Computer Science fundamentals: data structures, algorithms, design patterns, system architecture and design patterns 
• Advanced understanding of development methodologies and processes 
• For Backend Software Engineer, proficient knowledge of relevant technologies (e.g., React, Node, PHP, MySQL, reactive programming, Java, Python) 
• Strong preference: expertise with GraphQL, AWS, Observability (tracing, telemetry, alerts), Networking, Typescript and Nodejs.
• Experience with containerization technologies such as Docker.
• Experience with CI/CD pipelines and tools such as Jenkins, Gitlab, or Github
• Experience with both SQL and NoSQL databases, with experience in query optimization.
• Proficient at analyzing memory and performance issues using profiling tools. 
• Proficiency and interest working cross-team with both product and infrastructure engineers.

What is the work?  

• Design, build, and develop the core GraphQL platform, including the router, schema workflows, and supporting code and infrastructure.
• You will help take observability and tooling to the next level for the developer experience for HEB engineers.
• Collaborate with multiple engineering teams to find solutions that improve developer productivity.
• Improved Observability and operations have wide impact and scope by unlocking performance and cost-savings opportunities for HEB tenants as well as contributing to scaling the platform team’s operations. You will help provide tools to improve critical HEB product surface areas’ business metrics such as latency, costs, and issues.
• Writes production-ready code and tests that meet acceptance criteria, are easily testable, documented, easily understood by other developers, and account for edge cases, security, and errors. Creating, configuring, and supporting build and deployment pipelines. 
• Leads others in coding / configuration / maintaining / testing / debugging existing or new systems; delivers quality features and bug fixes that align with our development process 
• Capable of leading team on effective production support or on-call, debugging, and troubleshooting highly complex issues within team services. Able to identify a path to resolution for most issues for team services. 
• Driving collaborations with peer Product teams to inform the tooling roadmap as well as taking on metrics and tracing scaling challenges that push the boundaries of our existing observability infrastructure.
• Frequently work in vaguely scoped areas, responsible for defining project requirements for improving reliability and performance, through GraphQL framework changes and tenant-centric observability.
• Drives priority setting and urgency in alignment with organizational strategy. 
• Anticipates and communicates blockers, delays, and cost ballooning for their work before they require escalation. Ensures expectations within their team are clarified between all parties involved. 
• Drive performance with the API by identifying bottlenecks, tuning queries, and implementing caching strategies to ensure peak performance.
• Contribute to long-term planning, researching new technologies and brainstorming ways to improve our platform’s architecture and performance.

Do you have what it takes to be an H-E-B Senior Software Engineer?  

• High degree of personal accountability to self and team for continued growth 
• Adjust – Leverages Agile metrics to improve team performance and deliverables. Evaluates and adjusts resources, self, and team as necessary. − Collaborate 
• Ability to work on tasks which span multiple domains, requiring cross-team collaboration, which have a high impact on your project. 
• Agility – Embraces risk, change, and helps team manage ambiguity within the team’s scope of work. Able to drive progress without having a complete picture and can articulate potential tradeoffs and prioritize when faced with ambiguity. 
• Connect 
• Delivers clear, concise, effective messages across different levels; can tailor communication based on intended audience. 
• Growth Mindset – Fosters a culture of mentoring and coaching across multiple technical teams and other stakeholders. 
• Relate – Fosters a culture within their team where people are encouraged to share their opinions and contribute to discussions in a respectful manner, approach disagreement non-defensively with inquisitiveness, and use contradictory opinions as a basis for constructive, productive conversations. 

Can you...  

• Travel by car or plane with overnight stays 
• Work extended hours; sit for extended periods 
• Work rotating and on-call schedules, as needed

JDENGINEERING