National Account Customer Service Representative chez Culligan

Responsibilities:

This position will be responsible for supporting the development, implementation, and growth of our National Accounts program. Additional responsibilities will include learning and understanding the standardization of all processes, functionality, and data management.

Specific Job Function:

• Create customer billing accounts and provide superior customer support throughout the entire lifecycle of a customer.
• Manage the Site Survey process from dispatch to quote creation.
• Accurately document all account requirements for proper invoicing and reporting.
• Provide regular communications for updates and reporting purposes to customers, dealers, and other members of Culligan.
• Perform and execute the standardization of processes, functionality, and data management.
• Respond to all inquiries from Culligan internal and external customers in a timely manner.
• Provide support to all Culligan customers and sales teams. Works closely with National Account Sales Managers.
• Accurately enter contact data and notes into a database for tracking, analysis, and reporting.
• Manage interface with National Accounts Portals as required by accounts to support sales and service.
• Process customer orders from initial proposal through installation.
• Manage customer support functions as assigned by Manager or Director.
• Assist with training employees cross functionally.
• Conduct customers’ follow up to complete invoicing and service provider payments.
• Perform additional responsibilities as assigned.

Requirements:

• High School Diploma required, Bachelor’s degree preferred.
• 1+ years supporting National Accounts Customer Service.
• Familiarity and competency with data entry.
• ERP data management experience (SAP, Salesforce, and CRM a plus).
• Experience in MS office required, specifically with Excel.
• Attention to detail and organizational skills.
• Strong and effective verbal and written communication skills.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position.

Resourcefulness                     Customer Focus                       Team Player

Adaptable                               Analysis Skills                           Organizational/Planning

Communication                      Accountable                             Integrity

Target Salary Range: $38,000 - $48,000 per year, paid hourly.  Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs.  Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k). 

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