- Senior
- Bureau à Gurgaon
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
- Leadership skills to effectively manage and motivate service teams
- Align service operations with regional business goals.
- Customer-centric approach by training the team on communication and problem-solving skills.
- Set measurable KPIs for customer satisfaction (e.g., Net Promoter Score, response time).
- Improve customer experience and service delivery.
- Conduct regular audits of service operations to identify bottlenecks.
- Set quarterly milestones to track progress and adjust the plan as needed.
- Participate in cross-functional technical workshops.
- Stay updated on technologies and products to provide technical guidance.
Education: Must hold a Diploma / bachelor’s degree in mechanical/Mechatronics. MBA will add additional value.
Work Experience: 10-12 Years of Experience in Service field, dealer management.
Other Skills- Presentable, Fluent in English & regional language.
Your ZEISS Recruiting Team:
Sikcha Chhetri Postuler maintenant
