- Junior
- Bureau à Johannesburg
Be the First Line of Defence in Tech Excellence!
At Mukuru, technology is at the heart of everything we do — enabling financial freedom and connecting communities across Africa and beyond. We’re on the lookout for passionate 1st Line IT Ops Support Engineer based in Hatfield, Pretoria to join our growing IT Ops team. This is an in-office role, not remote and not hybrid.
If you thrive on problem-solving, enjoy helping people, and have a hunger to grow your IT career, this is the perfect role to kick-start your journey in a fast-paced FinTech environment.
What You’ll Do
As the first point of contact for our business users, you’ll:
Provide desk-side and remote IT support to keep operations running smoothly.
Handle service requests across workstations, printers, networks, and software.
Monitor and escalate alerts or anomalies to 2nd Line support when necessary.
Follow standard operating procedures and uphold security protocols.
Keep our knowledge base updated to empower users and teammates.
Troubleshoot, document, and qualify issues raised by end users.
Liaise with vendors and external suppliers when required.
Stay on top of IT trends to continuously improve your skills.
What You’ll Need
Grade 12 / Equivalent (Essential)
A+, N+ or Microsoft Certified courses (Completed or in progress – Essential)
Strong knowledge of IT hardware, systems, and networking principles
Experience in IT support (Desirable)
Customer service background (Desirable)
Skills That Set You Apart
A real team player with a “can-do” attitude
Excellent problem-solving and communication skills
Attention to detail and ability to prioritise effectively
Self-starter with strong time management and accountability
Passionate about learning and sharing knowledge
Able to perform under pressure in a fast-paced environment
Own reliable transport (Essential)
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
