Business Application Support Officer chez JFSC (Jersey Financial Services Commission)
JFSC (Jersey Financial Services Commission) · Jersey, Royaume-Uni · Onsite
- Professional
- Bureau à Jersey
To provide technical analysis and support for business projects including analysis, development and the recommendation of system controls and procedures that align with the JFSC’s development lifecycle model.
Key Responsibilities
- Provides Tier 2/3 technical support for the JFSC’s core business systems
- When required, works with the JFSC’s service providers to diagnose and resolve problems in a manner that minimises disruption to the JFSC
- Builds close relationships with internal and external developers and a variety of end users to ensure technical compatibility across systems and user satisfaction are maintained
- Assists internal and external developers with the development and enhancement of JFSC business applications including issue resolution
- Assists with the implementation of change requests › Draws up operational procedures to support business applications
- Provides effective training to users on new and updated systems
- Organises time effectively and adheres to deadlines as agreed with line management
- Executes additional tasks in order to meet JFSC operational and project objectives
Skills, Knowledge & Expertise
Critical Competencies
- Achieving Excellence (Intermediate)
- Communicating Effectively (Intermediate)
- Demonstrates Expertise (Intermediate)
- Planning and Organising (Foundation)
- Customer Focus (Intermediate)
- Problem Solving (Intermediate)
Knowledge and Experience
- A minimum of five years’ experience within an information systems and technology environment
- Attained or be studying towards a relevant formal Microsoft qualification such as MCITP/MCSD
- Attained ITIL Foundation level and be studying or completed Practitioner level modules
- Experience working with Microsoft Platform systems (CRM, SharePoint and NAV) in a complex enterprise network would be advantageous
- In depth and broad knowledge across a wide range of ICT systems.
Other Significant Role Requirements
- Ability to maintain positive working relationships both internally and externally
- Good customer service and communication skills
- A systematic, disciplined and analytical approach to problem solving
- Proven high level of time management and communication skills.
