Business Application Support Officer na JFSC (Jersey Financial Services Commission)
JFSC (Jersey Financial Services Commission) · Jersey, Reino Unido · Onsite
- Professional
- Escritório em Jersey
Key Responsibilities
- Provides Tier 2/3 technical support for the JFSC’s core business systems
- When required, works with the JFSC’s service providers to diagnose and resolve problems in a manner that minimises disruption to the JFSC
- Builds close relationships with internal and external developers and a variety of end users to ensure technical compatibility across systems and user satisfaction are maintained
- Assists internal and external developers with the development and enhancement of JFSC business applications including issue resolution
- Assists with the implementation of change requests › Draws up operational procedures to support business applications
- Provides effective training to users on new and updated systems
- Organises time effectively and adheres to deadlines as agreed with line management
- Executes additional tasks in order to meet JFSC operational and project objectives
Skills, Knowledge & Expertise
- Achieving Excellence (Intermediate)
- Communicating Effectively (Intermediate)
- Demonstrates Expertise (Intermediate)
- Planning and Organising (Foundation)
- Customer Focus (Intermediate)
- Problem Solving (Intermediate)
- A minimum of five years’ experience within an information systems and technology environment
- Attained or be studying towards a relevant formal Microsoft qualification such as MCITP/MCSD
- Attained ITIL Foundation level and be studying or completed Practitioner level modules
- Experience working with Microsoft Platform systems (CRM, SharePoint and NAV) in a complex enterprise network would be advantageous
- In depth and broad knowledge across a wide range of ICT systems.
- Ability to maintain positive working relationships both internally and externally
- Good customer service and communication skills
- A systematic, disciplined and analytical approach to problem solving
- Proven high level of time management and communication skills.