Service Manager chez Hastings Water Works, Inc

Description

Hastings Water Works, the largest swimming pool service, maintenance, and management company in Ohio is seeking a Service Manager to join our dynamic team of professionals. The ideal candidate will have a minimum 2+ years of supervisory experience overseeing five or more direct reports.

POSITION OVERVIEW

The Service Manager is responsible for the overall management and supervision of 8-10 Service Technicians who service and maintain commercial, residential, and municipal aquatic facilities.

PRIMARY RESPONSIBILITIES

· Supervising and managing 8-10 Service Technicians with various levels of skill and experience

· Organizing and overseeing the day-to-day work schedules and assignments of your technicians

· Communicate with clients to manage their requests for service

· Conducting daily meetings with your team to review assignments and related matters

· Provide technical support for your team as they arise in the field throughout the day

· Review and process completed work orders received from the field

· Works with Director of Operations on staff levels, overtime, PTO requests, timesheets & similar

· Client repair estimates

· Hiring, training, and developing of Service Technician

Requirements

SKILLS

· Strong and natural customer service skills and orientation

· Strong written and verbal communication skills, including active listening

· Excellent interpersonal skills with the ability to motivate others

· Strong problem-solving skills

· Strong computer typing skills - proficient with MS Outlook, Word, and Excel

· Ability to multi-task and prioritize in a fast paced environment

· Ability to work independently and take initiative

· Strong desire to grow professionally and be a life-long learner

· High level of integrity and ability to hold self and others accountable

· A high level of enthusiasm and passion

EDUCATION / EXPERIENCE

· High School Diploma

· Minimum 2+ years supervisory experience overseeing five or more direct reports

· 3+ years professional office experience