Service Manager na Hastings Water Works, Inc
Hastings Water Works, Inc · Brecksville, Estados Unidos Da América · Onsite
- Professional
- Escritório em Brecksville
Description
Hastings Water Works, the largest swimming pool service, maintenance, and management company in Ohio is seeking a Service Manager to join our dynamic team of professionals. The ideal candidate will have a minimum 2+ years of supervisory experience overseeing five or more direct reports.
POSITION OVERVIEW
The Service Manager is responsible for the overall management and supervision of 8-10 Service Technicians who service and maintain commercial, residential, and municipal aquatic facilities.
PRIMARY RESPONSIBILITIES
· Supervising and managing 8-10 Service Technicians with various levels of skill and experience
· Organizing and overseeing the day-to-day work schedules and assignments of your technicians
· Communicate with clients to manage their requests for service
· Conducting daily meetings with your team to review assignments and related matters
· Provide technical support for your team as they arise in the field throughout the day
· Review and process completed work orders received from the field
· Works with Director of Operations on staff levels, overtime, PTO requests, timesheets & similar
· Client repair estimates
· Hiring, training, and developing of Service Technician
Requirements
SKILLS
· Strong and natural customer service skills and orientation
· Strong written and verbal communication skills, including active listening
· Excellent interpersonal skills with the ability to motivate others
· Strong problem-solving skills
· Strong computer typing skills - proficient with MS Outlook, Word, and Excel
· Ability to multi-task and prioritize in a fast paced environment
· Ability to work independently and take initiative
· Strong desire to grow professionally and be a life-long learner
· High level of integrity and ability to hold self and others accountable
· A high level of enthusiasm and passion
EDUCATION / EXPERIENCE
· High School Diploma
· Minimum 2+ years supervisory experience overseeing five or more direct reports
· 3+ years professional office experience
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