Guest Experience Supervisor - Health & Safety chez LEGOLAND Discovery Centre
LEGOLAND Discovery Centre · Grapevine, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Grapevine
🎢 Guest Experience Supervisor (Health and Safety)
📍 LEGOLAND Discovery Center Dallas
Lead. Inspire. Build Awesome Memories. 🧱✨
Are you a natural leader who thrives in fast-paced, guest-facing environments? Do you love LEGOs, laughter, and leadership? 💛 As our Guest Experience Supervisor, you’ll be the go-to person for ensuring smooth operations, inspiring a high-energy team, and delivering unforgettable guest moments — all while keeping safety and smiles top of mind! 😄
Qualifications & Experience:🔍 About the Role
The Guest Experience Supervisor plays a key leadership role within the attraction, overseeing front-line operations and ensuring that every guest enjoys a safe, fun, and magical experience. This role is deeply involved in the day-to-day running of the Guest Experience team, with hands-on, shoulder-to-shoulder leadership.
You’ll also serve as a Duty Manager, overseeing the full attraction and working collaboratively across departments to keep everything running smoothly! 🏗️
🌟 What You'll Do
🧡 Deliver exceptional guest service, aligned with Merlin’s Guest Obsession standards.
🎤 Lead daily briefings, motivate your team, and foster open communication.
🧍♂️ Be floor-based — lead by example and stay involved in the action!
🎯 Support team development through coaching, performance feedback, and mentorship.
🎁 Partner with leadership to create incentives and rewards that keep the team energized.
🧠 Ensure safety procedures and operational standards are followed to the letter.
📆 Manage team schedules, training, and onboarding for new hires.
🔍 Monitor and evaluate the guest experience across all touchpoints — suggest improvements!
🛠️ Troubleshoot issues on the floor, resolve guest concerns, and champion service recovery.
💡 Inspire creativity and welcome innovative ideas from your team!
🏆 Support KPIs and secondary spend goals with smart, guest-focused strategies.
👥 Team Leadership
🤝 Set clear expectations, provide timely feedback, and recognize wins.
🎓 Lead the training strategy for new and current team members.
🚀 Help develop career pathways and performance plans.
📢 Communicate clearly and consistently across all levels.
🛒 Operational & Administrative Duties
🧾 Monitor inventory levels, track product scores, and report guest dwell time.
📊 Assist in analyzing performance metrics to drive business improvements.
🏗️ Coordinate with other departments to ensure optimal coverage and smooth operations.
🎯 Assist with appraisals, reviews, and setting team objectives.
📚 What You Bring to the Build Table
🎓 High school diploma or GED required.
👥 At least 2 years of supervisory experience in a guest-facing environment (retail, hospitality, attractions, etc.).
🗣️ Excellent communication and people management skills.
💪 Ability to lead under pressure while maintaining a calm, professional demeanor.
🛍️ Proven sales skills with a passion for enhancing guest experiences.
💻 Experience using POS/till systems and basic computer tools.
⚡ Great multitasking skills and the ability to juggle multiple priorities with ease.
🚨 Health, Safety & Security
🛡️ Always ensure a safe working environment for team and guests, following Merlin Entertainments Group Health & Safety policies.
✅ Must report and support investigations into incidents, and implement corrective actions as needed.
🧯 Maintain compliance with licensing, risk assessments, and training records.
⏰ Working Conditions
Must be flexible to work mornings, evenings, weekends, and holidays.
Attendance is mandatory — your presence on the floor makes the magic happen!
Physical demands include: standing/walking for extended periods, lifting up to 70 lbs, bending, kneeling, climbing stairs/ladders, and using PPE as required.
You may be exposed to varying temperatures, noise levels, and lighting conditions throughout the attraction.
🎁 Why Join the LEGOLAND Discovery Center Family?
🌈 Work in a playful, creative, and energetic environment where no two days are the same!
🧱 Be part of an amazing team building memorable experiences for families every day.
🎟️ Enjoy free attraction entry, employee discounts, and career growth opportunities with Merlin Entertainments — a global leader in location-based entertainment.
🌍 Join a company that values diversity, inclusion, safety, and fun!
Apply today and start building your career — one brick at a time! 🧱🚀
Let’s make magic together at LEGOLAND Discovery Center Dallas! 💫
🎉 Benefits of Joining Merlin Entertainments! 🎉
🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨
