
Head of Deployments chez Ocean Technologies Group
Ocean Technologies Group · London, Royaume-Uni · Hybrid
- Senior
- Bureau à London
Key Responsibilities:
Hold regular meetings with key teams to align, plan and update.
- Be the escalation point for all deployment related issues, seeing escalations through to resolutions.
- Own the Deployment Knowledge Base globally to make processes as efficient as possible.
- Implement customer training initiatives to ensure end-users realise and utilise the full potential of software and services.
- Implement and own CSAT/Customer Effort surveys based on deployment experience measured against set goal.
- Support new product and service releases, ensuring implementation is sufficient to allow for quick deployment.
- Travel within the UK and overseas may be required and is considered an occasional feature of this role. Requests could be made at short notice.
- Provide out of hours support / assistance in emergency or time sensitive situations (either in on call or shift pattern).
- Any other task determined necessary by line management.
Skills, Knowledge, and Experience Required:
- Proven experience in a Deployment or Technical Support leadership role.
- Strong understanding of end-to-end booked-to-billed processes, preferably in a subscription-based environment.
- Strong grasp of SaaS or digital content and services.
- Hands-on experience with ERP, CRM, or order processing systems (e.g. SAP, Salesforce, NetSuite).
- Demonstrated ability to lead and motivate teams and implement change.
- Excellent communication, planning and stakeholder engagement skills.
- Analytical mindset with a focus on process improvement and KPI-driven performance.
- Maritime, SaaS, or industrial service industry experience is desirable.
- Service Delivery
- Key Accounts
- Commercial
- Customer Engagement
- Account Managers
- Configuration Managers
- Professional Services
- CSAT above 90%.
- Reduction in deployment related escalations.
- Case first response and resolution within SLA.
- Deployments completed within 60 days.
- DSR targets met.
- Backlog is controlled.
- System cleanliness.
- Team engagement and performance metrics.
- Accountability: Taking ownership of decisions, actions and outcomes – holding yourself and others responsible
- Integrity: Leading with honesty, transparency, and ethical behaviour – doing the right thing, even when no one is watching
- Collaboration: Promoting teamwork, sharing knowledge and working cross functionally to achieve collective success
- Vision: Having a clear sense of purpose – seeing the bigger picture and inspiring others towards a shared goal
- Empathy – Leading with compassion and care
- Respect: Valuing others’ input, encouraging diversity of thought and treating everyone with dignity
- Authenticity: Being genuine and consistent – bringing your whole self to work and building trust through sincerity
- Organization: You know how to manage priorities
- Resilience: Ready to pivot, change and adapt to maintain a constant pace of innovation
Benefits:
- Private medical insurance
- Matching pension contribution up to 5%
- BUPA cash plan (to fund out of pocket medical costs) and Employee Assistance Programme (EAP)
- Life assurance
- We operate a remote working environment where we fully support remote working
- We enable internal mobility by posting all vacancies on our internal job board and encourage all Oceaneers to make their next move within OTG
- We offer a referral fee to Oceaneers who refer new Oceaneers that subsequently join OTG
- We provide a culture of continuous development and growth