Global Services Integration Manager (Madrid, ES, 28042) presso Ingenico | Home

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. 

What is this role about?

We are building a global HMS that orchestrates the entire device life-cycle—installation, maintenance, support, replacement and retirement—while integrating seamlessly with Salesforce, Genesys, SAP and emerging IoT platforms. You will own the product backlog end-to-end, driving three cross-functional squads to deliver customer value, accelerate adoption and unlock new revenue streams.

Key Responsibilitie

• Backlog & Roadmap
• Ownership Shape, prioritise and continuously refine the product backlog, translating strategic themes into clear, testable user stories with acceptance criteria. Own the long-term roadmap in partnership with the Product Manager
• Squad - Leadership Serve as Product Owner for Scrum/SAFe squads (≈20 developers). Run backlog refinements, sprint planning and reviews; make real-time scope decisions to maximise value.

Systems

• Integration Define functional requirements for integrations with Salesforce, Genesys Cloud CX, SAP (ERP/FSM) and IoT data pipelines, ensuring secure, scalable and compliant architectures.

Stakeholder

• Alignment Act as the voice of the customer and business: collaborate daily with UX, Data, Operations, Engineering and Support; evangelise the product vision to senior leadership and commercial teams.

Data-Driven

• Decisions Instrument adoption, usage and revenue dashboards; analyse insights to inform backlog priorities and A/B experiments.

Release & Change

• Management Coordinate with the Service Process Manager and Adoption Lead to transition new features into “Run” operations—training, SOP updates, early-life support KPIs.

Success Metrics (first 12 months)

• Roadmap Delivery – epic completion rate and predictability across three squad
• Adoption – Onboard 4 customers across 2 geographies
• In case of migration from existing customers, reach 30% of active devices managed through HMS vs. total install base
• Business Growth – incremental business directly attributed to HMS capabilities ie. New customers, new services, new features.
• Positive feedback – Positive scoring and testimonials from rollout customer with regards to the HMS capabilities and future plans.

Required Qualifications

• 3 – 5 years as Product Owner / Product Manager for B2B SaaS or device-centric platforms
• Knowledge of field-service or asset-management domains (e.g., ITIL, predictive maintenance)
• Proven experience delivering products under Scrum or SAFe, coordinating multiple squads.
• Experience with backlog & DevOps tools (Jira, Confluence, Git)
• Strong analytical skills; comfortable defining KPIs, writing produc documentation.
• Excellent stakeholder management and communication skills in fluent English (written & spoken).

Nice-to-Haves

• Hands-on experience integrating Salesforce (Service / Field Service), Genesys, SAP (ERP, FSM) and IoT data streams through APIs or middleware
• Experience with ServiceNow, AWS/Azure IoT, or real-time telemetry analytics
• Additional European languages.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn

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