Conversational AI Analyst, NLP/NLU chez Raymond James
Raymond James · St. Petersburg, États-Unis d'Amérique · Onsite
- Professional
- Bureau à St. Petersburg
• Experience in architecting and building AI powered chatbot applications.
• Knowledge of cloud platforms (AWS)
• Integrate APIs using Java and Python
• Hands on builder experience, able to learn through building and reduce solution ambiguity through targeted prototype development and testing
• Communicate relevant project information and defend point of view to stakeholders, both corporately and in the field using visualization techniques (Visio, Excel or Qlik, Tableau).
• Serves as operation point of contact for various projects to drive project execution.
• Collects, analyzes, makes specific recommendations, and presents information pertaining to proposed programs to meet the business and strategic goals for the company.
• Experience in development and documentation of comprehensive business cases, reports and tools to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
• Proficient at collaborating and building trusted relationships across Pharmacy & Retail Operations, IT, legal and regulatory, process improvement teams, and others, to develop operational solutions.
• Coaches, mentors, guides, and provides oversight to less senior Business Analysts.
• Strong operational and analytical skills. Ability to describe trends and provide insight on future offerings.
• Exceptional communications skills, with a proven capability for public speaking, professional writing, and active listening.
• At least 1 year of experience querying databases (for example: SQL, Golden, Business Objects, EDW, SAS, Redshift, Oracle and/or SQL Server).
• Experience in identifying operational issues and recommending and implementing strategies to resolve issues and problems.
• Experience communicating the impact of business analysis results to business leaders.
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Preferred Qualifications
• Master’s Degree or MBA.
• Bachelor’s Degree.
• Financial Industry Experience.
• NLU/NLP experience
• UX/UI design experience for chatbots/virtual assistants
• Demonstrated ability to draw insights from user data and use them to drive product improvements and optimization (Chatbot, IVR)
• Experience with cloud-based machine learning platforms
• Proficient in one or more object-oriented programming languages (Java, Python, C#, C/C++)
• Proficient in debugging UIs, using Dev tools and XHR requests reading JSON
*!