Medical Office Assistant – Part-Time chez Catawba County Government, NC
Catawba County Government, NC · Hickory, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Hickory
About the Department
Catawba County’s Child Advocacy and Protection Center (CAPC) is seeking a highly skilled, part-time Medical Office Assistant (MOA) to coordinate and assist the Medical Director during forensic medical evaluations for children under investigation with Law Enforcement and/or Child Protective Services for abuse or severe neglect. This position plays a critical role in direct patient care, medical evidence collection, provider credentialing, billing, HIPAA compliance, and overall clinic operations.
We are seeking someone who is dependable, with a strong attention to detail, exceptional organizational skills, and the ability to navigate high-stress situations with empathy and professionalism. Experience working with children, especially those with trauma histories, is strongly preferred.
This position is part-time, working 20 hours per week, and receives benefits (prorated at 50%).
Position Duties
- Coordinate child medical evaluations with Law Enforcement, Child Protective Services (DSS), and the Medical Director
- Coordinate with DSS/Law Enforcement to collect history and records prior to the exam
- Prepare and support patients during sensitive forensic medical exams
- Assist with evidence collection (e.g., sexual assault kits) and operate medical photography equipment
- Maintain accurate and confidential medical records, including file creation, documentation, and compliance tracking
- Coordinate insurance credentialing and re-credentialing for medical and mental health providers
- File and manage billing claims, appeal denials as necessary
- Stay informed of ongoing changes in Medicaid and private insurance policies to ensure accurate billing, coding, and reimbursement
- Monitor and maintain medical supply inventory and clinical equipment, including AED system verification
- Fulfill HIPAA Compliance Officer duties, including annual training compliance and policy updates
- Provide notary services as needed
- Participate in Multidisciplinary Team meetings and support overall CAPC operations
- Respond to after-hours and weekend on-call responsibilities as needed
Minimum Qualifications
- Associate’s degree in Medical Office Assisting, plus certification from an accredited institution as a Medical Office Assistant or Certified Medical Assistant; OR
- High school diploma or GED equivalent plus certification from an accredited institution as a Medical Office Assistant or Certified Medical Assistant and 1 year of experience as a Medical Office Assistant; OR
- High school diploma or GED equivalent and 2 years of experience as a Medical Office Assistant; OR
- High school diploma or GED equivalent plus certification from an accredited institution as a Certified Nursing Assistant and 2 years of experience as a Medical Office Assistant
Other Qualifications
- Excellent communication and interpersonal skills; ability to quickly and easily build rapport across populations
- Strong knowledge of pediatric care, child development, and trauma-informed practices
- Sufficient knowledge of child protection and law enforcement systems
- Experience with HIPAA compliance, billing, coding, and insurance credentialing
- Strong computer skills and record management skills
- Ability to remain calm and supportive in high-pressure situations containing highly sensitive content
- Strong organizational and multi-tasking skills
- Must be dependable, self-motivated, and team-oriented
- Ability to accept constructive criticism and make changes accordingly
- Willingness/ability to work a flexible schedule, include evenings and occasional weekends as needed
- This position is considered light work; ability to lift up to 20 pounds.
Preferences:
- Experience in pediatric or trauma-focused healthcare settings