Customer Support Specialist chez Hustle Notice Biz
Hustle Notice Biz · Boston, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Boston
Job Title: Customer Support Specialist
Location: Boston,MA
Company: Unilux Brand
Job Description:
Unilux Brand As a Customer Support Specialist, you will be an integral part of our team, ensuring that our clients receive exceptional service and support. You will serve as the primary point of contact for customers seeking assistance with our products and services. Your role will encompass addressing inquiries, troubleshooting issues, and providing solutions in a timely manner.
Key Responsibilities
- Provide prompt and accurate responses to customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot technical issues reported by customers and guide them through solutions.
- Maintain detailed records of customer interactions and feedback in our CRM system.
- Collaborate with team members to resolve complex customer issues and enhance service delivery.
- Stay informed about product updates, features, and promotions to effectively assist customers.
Skills, Knowledge and Expertise
- Proven experience in a customer support role or similar position.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to handle challenging situations with empathy and professionalism.
- Familiarity with CRM software and customer support tools.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently as well as part of a team in a dynamic environment.
Benefits
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
