Customer Service Advisor

Location: Madrid, Spain (office based, Monday – Friday)

Reporting to Customer Service Supervisor, ES

An exciting opportunity is now available within our highly regarded, commercially focused Customer Service Team, to provide a high level of support to ensure customers receive a first-class experience.  Maintaining our high standards, our criteria are stringent!  We are looking for a special person, happy to cope with ambiguity, agile and flexible in their approach, looking for a diverse and wide-ranging position.  Calm and unwavering, you will showcase your precision, proven organisation skills and background in customer service / order processing.  As the customer is at the heart of everything we do, you will demonstrate often going above and beyond customer expectations. 

You will be seeking challenges in a pressured environment were responsibility and recognition are high!  The key to the successful candidate is liking a role with variety, variety, variety!

Your responsibilities:

• Providing a high level of administrative support to both Operations and Customer Service teams
• Processing customer orders on SAP and supporting customers daily with updates on the progress of their orders
• Working with Sales, Logistics and Finance to ensure the sales order process is managed in the most efficient manner, checking all requirements are fulfilled accurately
• Providing efficient support to customers with queries, service issues and other requests, managing complaints in a professional fashion to mutually beneficial resolution
• Meeting the customer needs whilst ensuring compliance to internal processes and regulations
• Providing a dedicated primary point of contact for sales order processing, coordinating with other offices where required to meet customer expectations
• Maintaining accurate records of orders and status
• Monitoring on hold orders and informing customers accordingly
• Accurate customer record maintenance
• Management and actioning items in Spain Customer Service email inbox management
• Advising customers of estimated delivery times
• Tender submission tracking
• Preparing and managing reporting including ETA list and order checking
• Operations Administrative support where required

What are we looking for in you?

• Background in Sales Order Processing / Customer support role with order processing in SAP as a key focus area
• Strong relationship management skills, both internally and externally
• Customer orientated, with good interpersonal, verbal, and written communication skills
• Experience of functioning independently as well as part of a team, requiring limited supervision
• Understanding of cultural differences among various regions
• Enthusiastic together with a can-do attitude
• Result driven team player 
• Attention to detail gained from a similar role
• Alongside a great eye for detail and the ability to work well under pressure, you will showcase the right behaviours:
• Strong relationship management skills, both internally and externally
• Obvious natural curiosity to go above and beyond expectations
• Showcases creative thinking and a willingness to implement new approaches with entrepreneurial flair
• Shows agility and flexible thinking
• Fluent in written and verbal Spanish and English with the ability to work in Spain without requiring sponsorship

What’s in it for you?

This truly is a position for candidates that are really looking for a role with difference, and one in which they can really make an impact.  As a double-digit growth business with ambitious targets in our meteoric development, this is an opportunity to join a business built for future success where you can have a direct influence on our business, and your own skills whilst remaining engaged in the varied content of the role – no two days are the same!

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship.  With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve.  By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.

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As English is our business language - please submit your CV and application in English.