Commercial Real Estate Portfolio Manager UK chez Swiftconnect
Swiftconnect · London, Royaume-Uni · Hybrid
- Senior
- Bureau à London
About the Role
We are seeking a motivated and relationship-driven Portfolio Manager to manage and grow assigned accounts across a portfolio of leading commercial real estate owners. In this role, you will focus on expanding the footprint of SwiftConnect products across global owner portfolios, increasing user adoption, and enabling a seamless credentialing experience for tenants.
You will serve as the primary point of contact for property managers, asset managers, and technology partners, ensuring successful product launches, renewals, and long-term satisfaction.
Key Responsibilities
Account Management & Growth:
- Manage and grow relationships with assigned base building accounts.
- Drive product adoption and expansion within Owner portfolios and individual buildings.
- Lead initiatives to enable base building wallet credentials for all tenants.
- Manage tenant expansion efforts ("Street-to-Seat") within assigned accounts.
Renewals & Retention:
- Lead landlord renewal efforts in coordination with internal teams.
- Ensure timely renewals and high customer satisfaction across all assigned properties.
New Business Development – Landlords & Base Building Systems:
- Identify and target new landlord prospects to drive adoption of SwiftConnect’s base building solutions
- Build strategic relationships with ownership groups, asset managers, and property decision-makers to introduce and position SwiftConnect offerings.
- Lead outreach efforts and presentations to prospective landlords, leveraging case studies and success metrics from existing accounts.
- Collaborate with internal sales, marketing, and leadership teams to develop tailored go-to-market strategies for new landlord accounts.
- Support pilots and proof-of-concept deployments to establish SwiftConnect’s value and expand into broader portfolios.
Partner & Stakeholder Engagement:
- Build and maintain strong local relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google.
- Serve as the go-to liaison for property managers, asset managers, and operational teams.
- Support corporate-level relationships alongside SwiftConnect leadership as needed.
Customer Interaction & Events:
- Conduct 8–10 customer meetings per week, with a strong preference for in-person engagements.
- Host and coordinate on-site property events, product launches, and tenant activations.
- Act as the face of SwiftConnect at key property events and partner functions.
Pipeline Management & Internal Coordination:
- Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.
- Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.
- Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.
Qualifications
- 5+ years of experience in account management, customer success, or business development, ideally within PropTech, Real Estate, or SaaS.
- Proven track record of managing enterprise or multi-site accounts.
- Strong relationship-building and interpersonal skills.
- Experience working with commercial real estate stakeholders (owners, property managers, asset managers).
- Knowledge of access control, digital credentials, or related technologies is a plus.
- Ability to travel regularly for in-person meetings and events.
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