Customer Retention & Sales Lead Specialist chez Lawson Products
Lawson Products · Chicago, États-Unis d'Amérique · Hybrid
- Professional
- Bureau à Chicago
- Lead Development
- Represents and promotes the sales interests of the company through the proactive identification and qualification of business leads to establish viable sales opportunities.
- Creates prospect lists from cold-calling marketing leads, telesales, market research, direct email campaigns, and more.
- Qualifies and scores the viability of a lead for the sales team.
- Places a high volume of outbound calls to potential customers to develop prospects for the sales representative.
- Schedules appointments with customers for sales representative.
- Works with sales team to ensure leads are reviewed.
- Nurtures longer-term prospects.
- Makes phone calls to customers with missed call cycles or without an assigned sales representative.
- Temporarily services existing accounts, providing outstanding customer service.
- Supports and oversees "at risk" relationships throughout the sales cycle.
- Makes sales to the customer, locating customer's purchasing agent(s) to encourage reorder of product. Works to upsell by offering related and new products.
- Educates customers by discussing Lawson's products and services, discussing credit terms, quoting prices, or preparing sales order forms and reports.
- Establishes a consistent call cycle with accounts.
- Recommends reassignment of accounts as appropriate.
- Resolves account issues or refers them to the appropriate departments.
- Processes quotes and orders.
- Meets and exceeds productivity targets, submitting periodic activity reports as required.
- Documents key CRM and follow-up information in the retention database.
- Maintains technical product knowledge and researches current market conditions and trends.
- Other duties, responsibilities, and qualifications may be assigned as necessary.
- High school diploma or GED, with 5 years of experience in lead generation and qualification in a call-center environment, or a related area, or an equivalent combination of education and experience.
- Must possess previous sales-oriented customer service experience with formal training in customer service soft skills, a plus.
- Sales experience is desirable, including a broad knowledge of MRO industry policies and products, as well as standard concepts, practices, and procedures within the MRO industry. SAP experience is a plus
- Excellent customer service, relationship-building and communication skills.
- Strong project management and organizational skills.
- Ability to work independently, as well as collaborate well in a team.
- Good analytical skills..
- Proficiency with personal computers, Microsoft Word and Excel.
- Creative problem solver, results-oriented, with the ability to offer ideas for process improvement.
- Attendance and punctuality are important for performance