Wellness Manager chez Weavers Way Cooperative Association

Description

Weavers Way Co-op 

Job Description 

Position: Wellness Manager 

Status: Full-Time, Exempt 

Rate: Level V 

Reports to: Store Manager 

Purpose: 

The Wellness Manager oversees the Wellness Department to ensure it meets the  expectations of our members and customers while supporting the Co-op’s mission and  goals. This role leads the wellness team, fostering a safe, engaging, and growthoriented environment for staff. 

Key Responsibilities: 

Product Management  

• Maintain deep knowledge of all wellness products and communicate their value  to customers.  
• Research new items and assist in vendor selection in collaboration with the  Retail Team.  
• Ensure accurate merchandising, pricing, and inventory levels across all  categories. 
• Conduct quarterly inventory audits with designated staff. 

Staff Leadership  

• Hire, train, schedule, and manage staff in alignment with HR guidelines. 
• Foster a culture of accountability and goal achievement through regular feedback and development tools.  
• Lead by example to promote a positive and productive work environment. 

Customer Experience  

• Ensure a welcoming and informative shopping experience.  
• Educate customers on product philosophy through signage, events, digital platforms, and direct interaction. 
• Actively seek and respond to customer feedback. 

Financial Oversight  

• Manage departmental budgets, including payroll, purchasing, and operational expenses.  
• Collaborate with staff and Retail Team to optimize ordering, pricing, and inventory strategies. 
• Analyze financial reports and item movement to drive sales and profitability. 
• Uphold all cash handling procedures and ensure register accuracy. 

Operations & Compliance  

• Oversee daily operations, scheduling, and task execution.  
• Coordinate with internal departments (Accounting, HR, IT, etc.) to support store functions. 
• Maintain clean, organized, and compliant facilities that meet health and safety standards.  
• Ensure staff understand and follow operational procedures and legal requirements. 

Marketing & Merchandising  

• Implement promotional and pricing strategies in coordination with Marketing and  Retail teams.  
• Organize product demos and samplings.  
• Develop signage and educational materials to highlight producers and product benefits. 
• Maintain high standards for department presentation. 

Additional Duties 

• Work a minimum of 40 hours per week, including one weekend day. 
• Fill in for staffing gaps and communicate schedule changes with store leadership. 
• Stay informed on personnel, margin, and sales reports. 
• Participate in broader store and Co-op management initiatives. 
• Support compliance with health, safety, and legal standards across the Co-op. 
• Protect Co-op assets through proper use and maintenance of facilities and equipment.
• Perform other duties as assigned. 

Requirements

Qualifications

• High School Diploma 
• At least 2 years of customer service experience 
• Strong commitment to the mission and values of Weavers Way Co-op. 
• Proficient in POS systems, financial reporting, and basic accounting procedures. 
• Ability to lift up to 50 lbs and stand for extended periods. 
• Proven leadership in team settings, including hiring and staff development. 
• Excellent communication and customer service skills. 
• Detail-oriented with strong organizational and multitasking abilities. 
• Capable of working independently and exercising sound judgment. 
• Available for evening and weekend shifts. 
• Must be or become a member in good standing of Weavers Way Co-op upon hire.