Site Lead AV Technician chez Yorktel

Yorktel is currently seeking a Site Lead AV Technician who will play a key role in the support of the assigned customer. This position is client facing and must be professional with a strong customer service attitude. The Site Lead will be charged with managing all aspects of their assigned site as well as supervising any other techs assigned to their site.

Roles & Responsibilities:

• Provide excellent Customer Service to the client.
• Provide client assistance to support collaboration technology or process.
• Provide client training on collaboration technologies and processes.
• Provide support on all collaboration technologies including, but not limited to:       
  • Microsoft Teams, WebEx, Zoom, etc.
  • “MeetUp” devices of various models
• Provide end-user support on process:
  • Scheduling meetings with technology
  • Requesting support
  • Basic use of technology
• Troubleshoot technical issues to level 2 capabilities which may include:
  • Power cycle/reboot/reset device.
  • Swap/exchange cables
  • Re-terminate cables as required.
  • Major equipment swap
  • Technical work that may require working on a ladder.
  • Signal flow analysis and troubleshooting.
• Escalate any issues not resolvable to Supervisor and/or appropriate resource as defined by your site location.
• Escalate any issues outside of collaboration technology to the appropriate parties.
• Perform weekly room checks following established process.
• Perform quarterly preventative maintenance checks following established process.
• Maintain and report on all technology requests within Client’s Incident Management System.
• Ensure all assigned tickets are updated and closed once resolved
• Provide and lead event support, as requested and scheduled.
• Provide additional training to team.
• Provide collate and provide reporting (weekly/monthly/quarterly/annual) as required.
• Provide supervisor with a weekly status report.
• Provide support out of hours (which may require overtime) as requested and approved by supervisor.
• Manage all other on-site AV technicians assigned to the site, including freelance staff that may be utilized.
• Manage time entries, PTO requests, OT and backfill needs.
• Manage all meetings that occur in a defined Managed Room space.
• Maintain and manage equipment spares inventory.
• Manage meeting room inventory.
• Provide Managed Room Support.
• Review, create (with supervisor) and process documents.

Skills & Abilities:

• Complete understanding of IP networking
• Complete understanding of A/V signal flows
• Ability to work as part of team and as an individual
• Familiar with Microsoft Office Products (Teams, Outlook, Excel, Word, PowerPoint)

Education & Experience:

• 5+ years’ experience working with audio/visual equipment.
• 5+ years’ experience with troubleshooting technical issues, preferably on A/V equipment and/or IP connected devices
• 1-3 years’ experience in a customer facing position.
• 2+ Years’ experience managing people.
• Bachelor’s Degree preferred.
• CTS Certification Preferred
• CTS-I and CTS-D certifications preferred.

Additional Requirements:

• Ability to lift up to 50 lbs
• Must be able to speak and understand English.
• Valid Driver’s License.
• Ability to walk and be on your feet for long periods of time.
• Some overtime required, as allowed by local labor law.
• Some local travel required.
• Climbing of ladders, up to 10 feet/3 meters
• Requires extensive sitting, standing, and walking.

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.