Hybrid Operations Manager, Americas Fulfillment Center chez Fluke - Level 3

Fluke is seeking a highly motivated and experienced Operations Manager to oversee all aspects of our Americas Fulfillment Center. This individual will be responsible for managing a team of approximately 60 individuals, including direct reports of 2 front line managers and 1 business systems analyst. The Operations Manager will ensure the efficient and effective operation of the fulfillment center, optimizing processes to meet service level agreements and enhance customer satisfaction.

Key Responsibilities:

• Team Leadership: Manage and motivate a team of fulfillment associates, assign tasks, monitor performance, and provide coaching and development opportunities.
• Inventory Control: Oversee the receiving, storage, and management of inventory levels, ensuring accuracy and minimizing stock discrepancies.
• Order Processing: Monitor the order fulfillment process from receiving customer orders to picking, packing, and shipping, ensuring timely and accurate order completion.
• Operational Efficiency: Develop and implement strategies to optimize warehouse operations, including workflow improvements, space utilization, and process automation.
• Quality Assurance: Implement quality control measures to prevent errors during picking, packing, and shipping, ensuring customer satisfaction.
• Performance Metrics: Track key performance indicators (KPIs) like order accuracy, shipping time, and productivity to identify areas for improvement.
• Cost Management: Manage warehouse expenses including labor costs, shipping costs, and inventory carrying costs.
• Technology Utilization: Utilize warehouse management systems (WMS) and other technology tools to streamline operations and improve data accuracy.
• Compliance: Ensure adherence to safety regulations, shipping guidelines, and other relevant compliance standards.

Required Skills:

• Leadership Skills: Ability to provide strategic leadership across multiple teams, including overseeing managers with direct reports, in a fast-paced environment. 
• Analytical Skills: Data analysis to identify trends and make informed decisions regarding operational improvements.
• Problem-Solving Skills: Ability to quickly identify and resolve operational issues.
• Organizational Skills: Excellent planning and time management to prioritize tasks and meet deadlines.
• Technical Skills: Proficiency with warehouse management systems (WMS) and other relevant software.
• Communication Skills: Collaborate with stakeholders across the business using different methods and styles to address issues, achieve objectives, and provide results.

Qualifications:

• Bachelor's degree in Operations Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a fulfillment center or warehouse management role.
• Proven track record of managing large teams and improving operational efficiency.
• Strong understanding of inventory control, order processing, and quality assurance.

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