Hybrid Discovery Center GEMS Agent chez The Boca Raton

Summary

This position is a very dynamic role within the organization. It is a highly visible role that is actively seeking guest and member engagement with a geographic scope that covers the entire resort.

The basic assignment is to be visible to guests and members, responding to inquiries, providing services, and resolving conflicts. You will be a source of resort and local South Florida information being able to respond to inquiries and to make recommendations for dining, theatre, museums, concerts, special events, etc.

Specialty assignments will be made on an ongoing basis to assist other departments in executing their responsibilities.

You must have the ability to multitask in a high pace environment switching between conversations, calls, emails and booking through a variety of programs.

Facilitate all guest and member service requests following the Forbes Five Star Gues Service Request Standards.

You must be flexible with your schedule and be willing to work in a variety of environments, doing a variety of tasks.

Qualifications

Must be able to:

Interact with multiple systems – Using a variety of applications (including hardware and software) to assist guests in planning their stay, entering data, processing complete itineraries by consolidating information from multiple applications.

Proficient typing skills, phone answering and in-person communication.

Communicate with associates outside of the department – Representing the Guest Experience (GEMS) team to every other department in the resort for follow-through; via specific communication protocols utilizing email, telephone, radio, text messages, or through other applications.

Establish and Maintain Interpersonal Relationships – Developing constructive and cooperative working relationships with others and maintaining them over time.

Develop a comprehensive knowledge of the resort and South Florida in general to support a richer guest experience.

Education | Experience Requirements

High School diploma or equivalent, required

4-year degree, preferred

Experience

Previous work experience in high paced environments

Previous work in a luxury environment, preferred

High proficiency in computer software such as computer programs, apps and websites, preferred

The ability to speak and write in English, demonstrate intensive customer focus and reliability, and maintain a well-groomed presentation.

Physical Requirements

Sitting – Occasional

Walking, climbing stairs – Frequent

Couching/ Bending/ Stooping – Often

Reaching – Occasional

Pushing/ Pulling – Often

Near Vision – Often

Far Vision – Occasional

Hearing – Constant

Talking Constant

Lifting/ Carrying (15 lbs.) – Occasional

Travel – Rare

Note – this is not full inclusive and meant to be a general summary of the position.

We are proud to be an EEO/AA employer M/F/D/V in the United States. We maintain a drug-free workplace and perform pre-employment substance abuse testing.