Hybrid Service Advisor chez Stocker Chevrolet, Inc.

Description

Stocker Chevrolet is looking for an ambitious, enthusiastic and customer focused individual to join our team of service advisors. The Service Advisor is responsible for delivering end-to-end service support to customers within the Service Department. This role ensures a seamless and professional experience by managing service appointments, communicating effectively, and maintaining high standards of customer satisfaction 

Requirements

• Schedule and manage service appointments efficiently.
• Ensure customers receive prompt, courteous, and effective service throughout their visit.
• Follow all dealership processes and procedures.
• Conduct vehicle walk-arounds with customers, noting any damage and advising on recommended maintenance.
• Create clear, concise, and accurate repair orders based on customer concerns.
• Review mileage and time-based service recommendations with customers.
• Determine warranty coverage for repairs and communicate eligibility.
• Monitor repair progress and provide timely updates to customers regarding changes in estimates or completion times.
• Explain costs and time requirements in detail and obtain proper authorization before performing additional repairs.
• Review and explain diagnostic results and Multi-Point Vehicle Inspection (MPVI) findings with customers.
• Document customer approvals and declines of recommended services.
• Maintain a professional, customer-focused demeanor at all times.
• Uphold high standards of customer satisfaction.
• Clearly explain completed work and associated charges to customers.
• Discuss and schedule the customer’s next service appointment.
• Manage repair order documentation to ensure compliance with dealership policies and procedures.
• Perform other duties as assigned.