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Hybrid Service Advisor na Stocker Chevrolet, Inc.

Stocker Chevrolet, Inc. · State College, Estados Unidos Da América · Hybrid

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Description

Stocker Chevrolet is looking for an ambitious, enthusiastic and customer focused individual to join our team of service advisors. The Service Advisor is responsible for delivering end-to-end service support to customers within the Service Department. This role ensures a seamless and professional experience by managing service appointments, communicating effectively, and maintaining high standards of customer satisfaction 

Requirements

 

  • Schedule and manage service appointments efficiently.
  • Ensure customers receive prompt, courteous, and effective service throughout their visit.
  • Follow all dealership processes and procedures.
  • Conduct vehicle walk-arounds with customers, noting any damage and advising on recommended maintenance.
  • Create clear, concise, and accurate repair orders based on customer concerns.
  • Review mileage and time-based service recommendations with customers.
  • Determine warranty coverage for repairs and communicate eligibility.
  • Monitor repair progress and provide timely updates to customers regarding changes in estimates or completion times.
  • Explain costs and time requirements in detail and obtain proper authorization before performing additional repairs.
  • Review and explain diagnostic results and Multi-Point Vehicle Inspection (MPVI) findings with customers.
  • Document customer approvals and declines of recommended services.
  • Maintain a professional, customer-focused demeanor at all times.
  • Uphold high standards of customer satisfaction.
  • Clearly explain completed work and associated charges to customers.
  • Discuss and schedule the customer’s next service appointment.
  • Manage repair order documentation to ensure compliance with dealership policies and procedures.
  • Perform other duties as assigned.
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