Hybrid Customer Service / Admin Support chez D2 Government Solutions

D2 Government Solutions is seeking a highly motivated Customer Service & Administrative Support Specialist to join the Military & Family Readiness Center (M&FRC) team at Travis AFB. This role is responsible for delivering front-line customer support, administrative assistance, and information and referral services to M&FRC clients. The position requires initiative, discretion, strong interpersonal skills, and the ability to work independently while supporting a wide range of M&FRC programs.

This position also serves as a backup to the Community Readiness Assistant and may require light lifting and mobility (such as sitting on the floor to inspect connections).

Key Responsibilities

Customer Service & Information/Referral

• Greet and assist customers at the M&FRC front desk and Discovery Resource Center (DRC)

• Provide information, referral, and guidance on M&FRC programs (e.g., relocation assistance, financial readiness, employment support, family life education, and transition assistance)

• Answer phone calls, schedule appointments and classes, and direct customers to appropriate staff or resources

• Assist clients with the use of DRC computers, printers, and other technology resources

Administrative & Program Support

• Open and close the M&FRC front desk and DRC daily (equipment checks, inventory, housekeeping)

• Maintain customer sign-in logs and input data into AFFIRST and other Air Force tracking systems

• Support the Transition Assistance Program (TAP) by maintaining workshop rosters, materials, and required documentation

• Assist with computer troubleshooting, job posting updates, and maintaining resource materials and literature racks

• Perform clerical duties including printing, copying, collating, scanning, and preparing mailings

• Maintain a neat, clean, and professional work environment

Additional Duties

• Support and document M&FRC staff meetings, providing typed minutes within two business days

• Provide quarterly instructional classes on basic computer and Microsoft Office software, including some evening sessions

• Issue program vouchers or coupons (e.g., Car Care) to qualified customers

• Ensure compliance with Air Force standards for records management, privacy, and security

Qualifications

• Proficiency in Microsoft Office Suite and operation of PC systems

• Strong written and verbal communication skills

• Ability to work effectively with a diverse population in a professional, customer-focused environment

• Knowledge of military family support systems and protocol preferred

• Minimum of 12 credit hours in social sciences/social work OR prior experience in a Military & Family Readiness Center (preferred)

• Ability to perform light lifting and maintain a clean, professional workspace

• Must meet punctuality and attendance standards