Hybrid Associate IT Systems Specialist chez Biote
Biote · Irving, États-Unis d'Amérique · Hybrid
- Professional
- Bureau à Irving
Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health.
We are currently looking for an Associate IT Systems Specialist to join our growing team.
Position Summary: The Associate IT Systems Specialist will provide hands-on support for end-user devices (desktops, laptops, peripheral devices, etc.). This role will also assist with the administration of the Microsoft 365 Suite, perform basic Azure tasks, and support low-level server operations.
Essential Functions
- Provide first- and second-level support to end users by responding to incidents and requests in a timely manner, provide regular status updates, and track changes using approved software.
- Troubleshoot issues related to Microsoft Windows and assorted Microsoft 365 applications, including, Outlook, Teams, SharePoint, OneDrive, and Exchange Online.
- Assist in the administration of basic Azure tasks, such as managing Azure AD users and groups.
- Perform routine server and infrastructure support, including monitoring, patching, and backing up of data.
- Maintain accurate inventory of IT assets and document technical procedures.
- Escalate complex issues to appropriate senior IT team members or vendors while maintaining responsibility for tracking and communication.
- Install, configure, deploy, test, and maintain workstations, IT equipment, and software or applications.
- Maintain and update workstation and application software as needed.
- Participate in office IT moves, new user setups, and endpoint lifecycle management.
- Perform additional IT support duties as assigned.
Required Education and Experience
- Minimum of 3-5 years of relevant IT experience in IT support or help desk role
- High school diploma or equivalent is required
- Bachelor’s degree in information technology, computer science, or related field is preferred
- CompTIA A+, Microsoft Fundamentals, AZ-900 certification(s) is preferred, but not required
- Solid foundational knowledge of IT systems including Microsoft 365, Windows operating systems, basic networking concepts
- Experience with endpoint management tools (Intune, SCCM, etc.)
- Some server level experience Is preferred
Knowledge, Skills, and Abilities
- Knowledge of Microsoft Azure Active Directory
- Knowledge of server technologies (Windows server, Linux Ubuntu, etc.)
- Ability to communicate effectively, both verbally and in writing, with all levels of the organization
- Excellent interpersonal and customer service skills
- Proven troubleshooting skills and an attention to detail
- Ability to work on-call and other after-hours support if needed
- SharePoint Administration and PowerApps experience is a plus
If you're interested in this awesome opportunity, please apply today!
Disclaimer: Biote is aware of fraudulent recruitment scams targeting job seekers. Biote will never ask for payment or sensitive information during the application or interview process. All legitimate communications will come from internal employees with official Biote email addresses (@biote.com). If you encounter a suspicious job posting or communication, please report it to us immediately and do not share any personal or financial information.
