Hybrid Dispatcher Service Support Specialist chez K&D Factory Service
K&D Factory Service · York, États-Unis d'Amérique · Hybrid
- Junior
- Bureau à York
Dispatcher/Service Support Specialist
York, PA
Open Office and a team-oriented type environment:
Hours are M-F 8:00 am-4:30 pm
Hours are M-F 8:00 am-4:30 pm
We’re looking for a multitasking wizard to be our next Dispatcher/Service Support Specialist – Cooking & Refrigeration in York. You’ll be the center of communication between our customers, technicians, and internal teams- keeping service requests flowing, parts moving, and work orders tight. If you love structure, know your way around a phone system, and can spot typos faster than a spellcheck, you’ll thrive here.
Essential Functions:
Logistics Pro: Maintain open and thorough communication with technicians on their routes using dispatching software.
Task Maestro: Create work orders, maintain billing notes, and input data into our ERP.
Office Maven: Handle clerical duties like scanning, phones, and managing daily mail.
Customer Champion: Welcome and guide customers on repair follow-up.
Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
Safety Advocate: Prioritize safety and follow our accident prevention procedures.
Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.
Responsibilities of the Position:
Team Player: This is a non-supervisory role, reporting to the Branch Manager.
Decision Influencer: Your actions can impact people, finances, and our organization's reputation.
Minimum Qualifications:
Experience Insight: Experience in a related field, such as dispatcher or operations, especially in a fast-paced environment.
Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. Must be 18 years or older.
Self-Motivated and Organized: Excel at working independently with minimal supervision.
Tech-Savvy
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