Hybrid Help Desk Support Specialist chez Kihomac

• Collect and analyze data to provide technical resolutions
• Provide remote troubleshooting support for break/fix issues
• Provide escalation and status updates to government customers
• Provide technical support for enterprise projects that affect Service Desk workflows
• Resolve daily battle rhythm tasks
• Track all work using the Remedy ticketing system
• Utilize the mature knowledge database to assist customers
• Other duties as assigned

Requirements

Education/Training: 

• High School diploma required
• Associate’s Degree in relevant technical/scientific discipline preferred
• Must have, or obtain within 90 days of start date, a current DoD 8570 IAT Level II certification (ex: Security+)

Experience:

• 3+ years of professional experience in the required task area 

Security:

• Must be a US citizen

• Candidate must be in possession of a minimum DoD issued Secret Clearance

Physical Requirements:

• Able to occasionally reach with hands and arms
• Prolonged periods of computer screen use, while sitting or standing at a desk
• Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
• Able to safely lift and carry up to 20 pounds at a time

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Salary: $56,000 - 65,000

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.