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Hybrid Help Desk Support Specialist presso Kihomac

Kihomac · Huntsville, Stati Uniti d'America · Hybrid

56.000,00 USD  -  65.000,00 USD

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  • Collect and analyze data to provide technical resolutions
  • Provide remote troubleshooting support for break/fix issues
  • Provide escalation and status updates to government customers
  • Provide technical support for enterprise projects that affect Service Desk workflows
  • Resolve daily battle rhythm tasks
  • Track all work using the Remedy ticketing system
  • Utilize the mature knowledge database to assist customers
  • Other duties as assigned

Requirements

Education/Training: 

    • High School diploma required
    • Associate’s Degree in relevant technical/scientific discipline preferred
    • Must have, or obtain within 90 days of start date, a current DoD 8570 IAT Level II certification (ex: Security+)

Experience:

    • 3+ years of professional experience in the required task area 

Security:

  • Must be a US citizen
  • Candidate must be in possession of a minimum DoD issued Secret Clearance

Physical Requirements:

  • Able to occasionally reach with hands and arms
  • Prolonged periods of computer screen use, while sitting or standing at a desk
  • Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
  • Able to safely lift and carry up to 20 pounds at a time

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

Salary: $56,000 - 65,000

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

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