Hybrid Inbound Email Specialist chez Infinity

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact.

As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity’s exceptional workforce and be part of our award-winning culture.

We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level.

Job Summary

We’re seeking an Inbound Email Specialist to serve as a key member of our support team for a company dedicated to providing learning supplies to educators. In this role, you will respond to customer inquiries via email with speed, accuracy, and empathy - delivering effective solutions while maintaining the highest standards of professionalism. The ideal candidate is passionate about helping others, excels in written communication, and thrives in a fast-paced, structured environment. A minimum of six months’ hands-on experience with SAP is required.

Why you’ll Love working here!

· Competitive pay

· Potential Career growth & internal promotions

· Fun and energetic team culture

· Beautiful Facilities and Break areas

· Full Benefit package at 40 hours a week full time.

Paid Training and Continuous Coaching 

Responsibilities

· Requires working knowledge of SAP.

· Problem Solver: Remains calm under pressure, thinks quickly, and delivers actionable solutions in real-time.

· Customer-First Attitude: Dedicated to resolving issues and delivering a positive customer experience.

· Detail-Oriented: Ensures accurate documentation, real-time communication, and consistent follow-through.

· Flexible & Adaptable: Comfortable with changing priorities, diverse call types, and multiple technology platforms.

Required Skills/Abilities

· Type 25+ WPM with accuracy.

· Minimum 6 months of SAP working knowledge

· Service-oriented 

· Excellent communication skills Written and verbal, including active listening.

· Proven track record of working in a fast-paced environment.

· Provide real-time updates.

· Maintain accurate documentation.

· Utilize emailing system

· Leverage knowledge of services to resolve issues or escalate appropriately.

· Perform other related duties as assigned.

Education and Experience

· High School Diploma or equivalent preferred.

· Minimum of 6 months of customer service experience (call center or similar).

Preferred Industries for Related Experience

· Call Centers / BPOs – Aligned environment in terms of volume, structure, and expectations.

· Telecommunications – Experience with high-volume billing and technical support.

· Retail or E-commerce Support – Strong customer resolution and communication background.

· Insurance / Claims Processing – Especially in auto or roadside-related claims.

· Data input and Customer support

Supervisory Responsibilities

None

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Ability to lift up to 10 pounds, if necessary.