Hybrid Field Service Coordinator chez Century Cabinets Inc.

Description

 Position Summary/Objective:

The Warehouse Dispatcher is responsible for maintaining installation and customer schedules for multiple locations and acting as the liaison between the drivers, vendors, customers and warehouse associates.  

Essential Functions:

• Maintain installation and customer schedules for multiple locations
• Manage due dates in ERP system
• Work with internal suppliers and vendors to effectively manage orders
• Schedule field labor by directly communicating with installers as well as builders, superintendents, and homeowners.
• Respond to customers in order to resolve issues in the field
• Provide superior customer service, contribute to a positive work environment
• Adhere to all safety regulations and guidelines.
• Perform other duties as required.

Job Competencies:

• Must be able to step in and help out when things are needed
• Must have used lumber equipment and can understand measurements
• Exceptional interpersonal and communication skills
• Strong problem-solving, critical thinking, and decision-making skills
• Excellent customer service skills
• Strong attention to detail
• Strong service mentality

Qualifications:

• 2+ years of customers/client’s experience 
• Background in Construction or Logistics
• Strong computer skills (Microsoft Word, Excel)
• Excellent multi-tasker
• Project management skills
• Strong work ethic
• Highly reliable, punctual, and dependable
• Ability to thrive in a fast-paced environment

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times.

Work Environment:

This is a full-time position. Office and warehouse work environment.

Travel:

Some travel may be required for this position (<5%)