Hybrid Patient Coordinator chez Skin Rejuvenation Clinic

We are looking for a full-time Patient Coordinator to join our experienced team at Skin Rejuvenation Clinic in Edina, MN.

The ideal candidate will have a passion for collaboration and a commitment to helping patients achieve their goals. A strong enthusiasm for the aesthetic industry, a willingness to learn and undergo training, and a desire to grow with our team are essential.

Schedule:

• Full-time, 5 days/week, 40 hours/week
• M, T, W, F 9:30-5:30 and Th 11:30-7:30

Responsibilities:

• Responsible for patient check-in, greeting each patient in a pleasant and professional manner.
• Tracks patients in the reception area and communicates with them as needed.
• Evaluates chart data to verify that all information has been received and completed
• Ensures that proper authorization and consents are completed prior to all services.
• Enters all new patient demographic information into the computer.
• Puts charts in bin for specific service provider.
• Marks arrival time of patients in office and makes sure that patients are seen on time.
• Processes patients at conclusion of visit.
• Engages the patient and inquires about their satisfaction with the service. Reviews fee sheets for correct charges; enters information into the computer.
• Ensures patients understand their treatment and products; provides any special instructions to patients upon leaving.
• Ensures the patient understands the doctor’s instructions.
• Pre-book future appointments
• Explains all fees and patient financial responsibility.
• Verifies patient insurance and address information.
• Secures all necessary patient signatures; obtains proper informed consent and insurance authorization.
• Collects fee for services. • Ensures patient satisfaction.
• Schedules appointments as needed
• Converts calls from inquiry to consultation • Places telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment.
• Places telephone calls to no-show appointments; reschedules as needed.
• Provides back-up support on telephones. •
• Inspects reception room for neatness.
• Enters loyalty program points • Makes appointments on an as-needed basis.
• Maintains updated billing procedures. • Performs other duties as required.
• Assists other front office personnel as needed.
• Provide product consultation and education for patients
• Achieve product knowledge for each of the product lines, including ingredients
• Drive service and retail awareness

Benefits:

• 401K with company match
• PTO
• Medical, Dental, Vision, and additional insurance
• Much more!