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Hybrid Jira Service Management Data Center Administrator chez Xtivia Inc

Xtivia Inc · Washington, États-Unis d'Amérique · Hybrid

100 000,00 $US  -  175 000,00 $US

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Job Type
Full-time
Description

Jira Service Management Data Center Administrator


Location: Washington, D.C. Metropolitan Area

Work Arrangement: Primarily On-Site

Employment Type: Full-Time


Position Overview

We are seeking an experienced Jira Service Management Data Center Administrator to join our team in the Washington, D.C. area. This role requires a hands-on professional who can manage and optimize our customer’s Jira Service Management Data Center deployment while providing exceptional support to demanding internal customers in a fast-paced environment.


Key Responsibilities

  • Administer and configure Jira Service Management in a Data Center environment
  • Configure workflows, screens, fields, permissions, and notification schemes
  • Manage user accounts, groups, and project permissions
  • Provide technical support and training to end users across the organization
  • Develop and maintain documentation and standard operating procedures
  • Collaborate with customer teams to customize Jira Service Management configurations
  • Participate in change management processes and system configuration updates
  • Create and maintain service desk portals, request types, and customer notifications
  • Implement and maintain integrations with third-party applications and tools


Requirements
  • Minimum 3–5 years of experience administering Jira Service Management
  • Proven experience with Jira Service Management Data Center deployments and architecture
  • Strong understanding of Jira Service Management workflows, custom fields, permissions, and project configuration
  • Proficiency in JQL for creating complex filters and reports
  • Knowledge of REST APIs and system integrations
  • Strong problem-solving and analytical skills
  • Strong troubleshooting and problem-solving skills
  • Excellent interpersonal and communication skills
  • Ability to work effectively under pressure with demanding stakeholders
  • Experience in fast-paced, high-standards environments
  • Must be located in the Washington, D.C. metropolitan area 
  • Ability to work primarily on-site with occasional remote work flexibility
  • Must have Top Secret clearance and be able to obtain SCI clearance


Preferred Qualifications

  • Atlassian Certified Jira Service Management Administrator certification 
  • Experience with ScriptRunner for Jira Service Management
  • Knowledge of additional Atlassian products (Confluence, Bitbucket)
  • Experience with automation tools and scripting (Groovy, Python, PowerShell)
  • Familiarity with ITIL framework and service management best practices
  • Basic knowledge of system performance tuning and troubleshooting
  • Background in Agile/Scrum methodologies


Application Requirements

  • Candidates must be authorized to work in the United States and have Top Secret and be able to obtain SCI clearance.
Salary Description
$100,000-175,000
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