Hybrid Customer Service Associate I - Solid Waste Management chez Gwinnett County, GA
Gwinnett County, GA · États-Unis d'Amérique · Hybrid
- Junior
- Bureau à
About the Department
This position is responsible for providing customer service to Solid Waste Management customers for trash and recycling services within unincorporated Gwinnett County. This includes processing new resident applications and set ups and investigating and resolving complaints. This position also has daily interaction with residents and residential hauler personnel.
Essential Duties
- Provides customer service to Solid Waste Management customers regarding service issues and investigate complaints by phone, email, and in-person
- Creates, updates and maintains accounts and records of billings, to include conducting balancing
- Creates basic work orders, including orders for moved in/moved out
- Performs other duties of a similar nature or level
- Answers questions at events about trash and recycling services
The grade for this position is A13(1).
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications
- High School Diploma or G.E.D
- Two (2) years of customer service experience, or
- An equivalent combination of education and experience sufficient to successfully perform the duties of the job
- One (1) or more years experience in an office setting
- Two (2) years experience in a customer service call center
- Experience using SAP Customer Relations Management (CRM)
- Experience with FIVE 9 phone systems
- Proficient using Microsoft Outlook and Excel
- Effective listening and phone skills
- Effective problem solving skills
- Bilingual English/Spanish
- This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.
Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please click here.
Minimum Qualifications
About Gwinnett County
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email [email protected]. Postuler maintenant
