About the job
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Summary:
We are seeking a highly skilled and experienced Data Researcher, you'll be an integral part of our team, responsible for gathering, analyzing, and interpreting data to support our internal operations. You'll play a crucial role in ensuring smooth communication, efficient processes, and successful outcomes.
Key Responsibilities
Summary:
We are seeking a highly skilled and experienced Data Researcher, you'll be an integral part of our team, responsible for gathering, analyzing, and interpreting data to support our internal operations. You'll play a crucial role in ensuring smooth communication, efficient processes, and successful outcomes.
Key Responsibilities
- Transcribe drive-thru interactions accurately and efficiently.
- Memorize menus for all accounts to facilitate smooth order taking.
- Utilize an internal dashboard to place telephone food orders promptly and accurately.
- Implement real-time corrective actions to resolve issues as they arise.
- Receive customer orders and input them into the POS (point of sale) system swiftly.
- Test the functionality of AI systems as directed by developers.
- Collaborate with the Linguistics team on order flows, language variations, and menu updates.
- Familiarize oneself with local terms, regional accents, and common menu variations.
- Communicate technical issues with management and submit tickets as needed.
- Troubleshoot issues on individual consoles as required.
- Analyze performance data and metrics to identify trends and insights.
- Collect specific data as requested by Linguistics and Engineering teams.
- Collaborate with the Data Research Team on performance enhancements and process optimizations.
- Assist in the creation and documentation of processes, policies, and procedures.
- Proficiency in English language skills at either B2 or C1 level is required
- English Resume is required
- Flexibility to work shifts as required.
- Typing speed of 65+ words per minute.
- Ability to multitask effectively in a fast-paced environment.
- Previous experience in customer service, restaurant, and/or POS operations.
- Reliable high-speed internet connection with direct ethernet plug-in to modem/router.
- Strong attention to detail and accuracy in work execution.
