Remote Solutions Engineer

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

The Solution Engineer will be responsible for supporting and enabling sales on VIAVI Fiber Optic Production and Lab Test (FOPLT) portfolio in EMEA driving the EMEA Sales plan. The Solution Engineer will work closely with the Lab & Production Sales team and with selected Channel Partners and she/he will take responsibility for technical demonstrations and presentations in front of customers and in joining selected partner/VIAVI events (technical seminars, webinars, roadshows, and tradeshows). The individual will have to transfer product and related technology knowledge to the dedicated Sales team and to the Channel Partners. In conjunction with Sales, this person will be accountable for the bookings number of the related product portfolio in the whole EMEA region. The Solution Engineer is responsible for the introduction, implementation, and follow-up of the FOPLT portfolio in all of EMEA and is expected to be proactive in case of deviation. The Solution Engineer is expected to drive issues to successful resolution within the wider “EMEA Solutions Engineer Team”, directly with Sales and with the FOPLT Business Unit. This role can be based at one of our main EMEA office locations or in a home office in one of the following regions: the UK, France Germany or Italy.

Duties & Responsibilities:

• Deliver technical and application support to our customers across EMEA for our FOPLT portfolio (Hands-on on product).
• A strong understanding of optical testing in both a production and laboratory environment. The FOPLT products are used across the ecosystem, from connector manufacturing to 800G and beyond. A background in one or more of these areas would be advantageous.
• Deliver product and technology presentations at targeted local roadshows/technical seminars/webinars.
• Self-motivated in penetrating opportunities and accounts for sales enablement.
• Deliver awareness of test and reporting methods and procedures to our customer base.
• Liaise with customers on instrument trials or method and procedure implementation.
• Help discover ecosystem trends and activities as well as optimize product positioning to capture sales.
• Provide regular customer feedback to the Business Unit (Product Line Managers/R&D) in order to increase innovation and product market fit.
• Share experiences and best practices across the EMEA and Global Solutions Engineer team members.
• Transfer basics of product and technologies knowledge to Sales/Channel Partners during specific and regular training sessions.
• Measurement of progress & gaps and defining recovery actions when needed.
• As part of the technical pre-sales team, the Solution Engineer is accountable for driving sales growth in the region for the FOPLT portfolio.
• Travel required: up to 50% - all over EMEA.
  
  

Pre-Requisites / Skills / Experience Requirements:

• Physics/optical science/science/electronic engineering/ diploma with some post-graduate telecom expertise.
• A strong understanding of optics equipment testing in a production and/or laboratory environment.
• Understanding and knowledge of test automation design and software - experience with Python, LabView seen as advantage.
• The FOPLT products are used across the ecosystem, from connector manufacturing to 800G and beyond. A background in one or more of these areas would be advantageous.
• Experience in providing pre-sales and/or product support (solutions presentations, training, demos, Proof of Concepts) considered as advantage.
• Fluent communication and presentation skills in English, other language skills considered as advantage.
  
  

This is what VIAVI Solution Engineers are called to do on a daily basis. In order to best enable our customers’ success, we rely on great people who see opportunity where others see challenges; people who enjoy collaborating with a diverse range of peers and look for workarounds when their first (or second) attempts don’t work.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.