Remote Technical Support Engineer with verification

? Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with all 400+ employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America (more at our website nordhealth.com.)

About the role

We are seeking a dedicated individual for a role that centers around Provet Cloud, our cloud-based veterinary practice management software (https://www.provet.cloud/). Provet Cloud is designed to help veterinary practitioners save time so they can devote more attention to caring for their patients and to make managing a veterinary practice more efficient and simpler. It offers features for appointment scheduling, electronic medical records, inventory management, billing, and communication within the veterinary team.

We’re now looking for a Technical Support Engineer to support our growth and join our Global Support team! Reporting directly to the Head of Support, your main goal is to ensure that our customers are equipped to run their practice and serve their customers effectively through our product. In this role, you will be independently and as part of the team working towards building best practices to develop the support work.

What sets this role apart is that every day brings new challenges and opportunities to problem-solve, making it ideal for individuals with a rapid mind and a knack for tackling unexpected issues.

Your key responsibilities include:

• Troubleshooting, web development and Technical Assistance
• Providing technical support via phone, email, or chat to users experiencing issues with software or hardware, escalating unresolved issues to higher-level technical personnel or other teams as necessary and fixing issues and bugs assigned.
• Making technical investigations, bug fixing, minor feature development and enhancement of existing features.
• Documentation and Knowledge Management
• Creating and maintaining technical documentation, including knowledge base articles and troubleshooting guides.
• Customer Service and Communication
• Providing excellent customer service and maintaining a positive and professional demeanor when interacting with clients.
• Consulting on technical issues internally as well as externally including subjects such as API, integrations and development.
• Collaborating with cross-functional teams, including software development, hardware engineering, and quality assurance, to identify and resolve technical issues.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company as a Developer. In this role, you are expected to have the ability to diagnose and troubleshoot technical issues and develop solutions in addition to the ability to configure and maintain systems and applications.

We require

• One or more years of software development experience using Python
• Proficiency in a Python framework like Django or Flask
• Familiarity with MySQL/MariaDB databases
• Excellent written and verbal communication skills in English

In addition, we appreciate

• Knowledge of modern JavaScript, HTML, and CSS for front-end development
• Experience with Vue.js or React is advantageous
• Comfortable with distributed version control, ideally GitLab
• Ability and enthusiasm to quickly learn new concepts
• Good cooperation skills and technical know-how in solving user issues
• Any background within veterinary business is advantageous

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. ?

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
• Competitive compensation and benefits
• Learning and professional growth opportunities
• The tools you need, and enjoy using
• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.