Duties & Responsibilities (but not limited to):

• Provide a high level of technical support for our customers.
• Undertake daily customer service calls for breakdown/repair/service.
• Ensure complete Customer satisfaction with a prompt response & solution to their queries/issues.
• Preparing documentation and submitting service reports through Service app.
• Work pro- actively at building relationships with Customers to generate extra business.
• Where appropriate initiate sales enquiries and forward to Sales team.
• Providing recommendations about new features and product improvements, where deemed appropriate.
• Monitoring inventory in the van and reordering materials when needed.
• Oversee maintenance and upkeep of Company vehicle, maintain service logs, ensure NCT compliance & review daily vehicle lists & take corrective action if required.
• Flexibility with working hours & working locations and available for overtime and on call rota when/if required.
• Keep technical skills up to date.

Skills & Knowledge:

• Technical qualification in Engineering / Senior Trade /Apprenticeship.
• Knowledgeable about dairy machines and equipment.
• Farming background an advantage.
• Attention to detail & accuracy essential.
• Troubleshooting and problem-solving techniques and be deadline driven.
• Be Computer Literate- have a very good knowledge of Excel.
• Full driving license.