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German Speaking Learner Support - E-Learning | Work In Greece

Mercier Consultancy MD · Remote

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Description

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Learner Support Representative in the e-learning sector, based in beautiful Greece. This role offers an exciting chance to support German-speaking learners as they navigate their online educational journeys, helping them achieve their goals in a dynamic and supportive environment.


Key Responsibilities

  • Provide comprehensive support to German-speaking learners via email, chat, and phone regarding e-learning courses and platforms.
  • Assist students with technical issues, course navigation, and provide educational guidance to enhance their learning experience.
  • Proactively address learner inquiries and concerns to ensure a positive and productive educational experience.
  • Document interactions and feedback to continuously improve the learner support process.
  • Collaborate with instructional design and technical teams to resolve issues promptly and effectively.
  • Stay updated on course content and platform features to provide accurate and helpful information to learners.

Requirements

  • Fluency in German (both written and spoken) is essential; proficiency in English is advantageous.
  • Experience in customer service or educational support roles is preferred.
  • Strong communication skills with a focus on providing excellent learner experiences.
  • Ability to manage multiple inquiries and prioritize tasks effectively.
  • Familiarity with e-learning platforms or educational technology is a plus.
  • A proactive and solution-oriented mindset when addressing learner needs.
  • A willingness to work in Greece and adapt to a new cultural environment.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. 2 Extra Salaries Per Year
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...