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Description

Mercier Consultancy is excited to offer a unique opportunity for a Czech Speaking Customer Service Representative to join our Client's Cybersecurity Company, based in Greece. In this critical role, you will assist our Czech-speaking customers by providing them with top-notch support related to cybersecurity products and services.

Your fluency in Czech will be essential in addressing customer inquiries, resolving issues, and ensuring a seamless experience as clients navigate our secure solutions. You will be at the forefront of helping clients protect their digital assets while contributing to a culture of safety and security.

Responsibilities

• Deliver high-quality customer service in Czech through various channels including phone, email, and chat regarding cybersecurity inquiries
• Assist customers with product information, troubleshooting, and account management
• Proactively resolve customer complaints and provide effective solutions
• Accurately document all customer interactions and resolutions in our CRM system
• Collaborate with technical teams to address complex inquiries and support requests
• Gather customer feedback to improve products and enhance service delivery
• Stay updated on industry trends and developments in cybersecurity

Requirements

• Fluency in Czech and English, with excellent communication skills
• Strong customer service orientation and problem-solving abilities
• Prior experience in customer service, particularly in technology or cybersecurity, is preferred
• Able to handle multiple inquiries while delivering a high standard of service
• Detail-oriented and highly organized
• Genuine interest in cybersecurity and a desire to help customers secure their digital environments
• Familiarity with customer support software and CRM systems is an advantage

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...