Service-design Opportunity Near You ∙ Page 93

Description

About the Role

The Cocktail Server reports to the Shift Manager Food & Beverage and is responsible for providing prompt, friendly and efficient cocktail service, to our guests in the casino and/or lounge areas.

Position Responsibilities

• Serves alcoholic & non-alcoholic beverages according to service standards
• Pick up empty glasses and return them to properly assigned area and assist with preparation of drink orders as required
• Maintain a clean, well-stocked and organized service station/area always
• Performing role in an efficient and effective manner
• Anticipating guest needs, answering questions, and resolving concerns
• Understanding each guest is an individual and modifying your approach to meet their desires

Essential Functions

• Endure various physical movements throughout the shift; including bending, lifting, and standing for extended periods of time
• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to wear and appear to be comfortable in the entire uniform including footwear
• Must be able to carry up to 25lbs throughout extended periods of time

Requirements

• Experience as a cocktail server or willingness an aptitude to learn the role
• Strong guest service skills; including ability to converse with guests
• Positive, personable, and outwardly friendly
• Strong posture, facial expressions, and eye contact
• High energy and ability to perform role in a in a busy, high volume work environment
• Scheduling flexibility; to include nights and weekends
• Ability to effectively communicate in English

Benefits

• Training & Development
• Free Meal while on shift
• Pay Rate: $11.79/hour