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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO solutions, we specialize in placing exceptional professionals into rewarding roles across the most dynamic sectors, including the rapidly expanding digital entertainment landscape.

Job Overview

We are currently sourcing dedicated talent for the Italian Speaking Video Streaming Customer Experts position in Greece. If you are passionate about digital media and enjoy helping others navigate cutting-edge technology, this is your chance to join one of the most exciting streaming platforms in the world while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece.

Key Responsibilities

• Provide world-class support to subscribers of a premier streaming platform via phone, chat, and email.
• Assist users with technical troubleshooting, billing inquiries, and content navigation within the streaming application.
• Educate customers on platform features, new content releases, and subscription plan options to enhance their viewing experience.
• Maintain a high level of customer satisfaction by resolving streaming quality issues and connectivity concerns efficiently.
• Collaborate with cross-functional internal teams to identify and escalate technical bugs within the video streaming interface.
• Ensure all interactions are documented accurately in the CRM, maintaining a professional and helpful tone at all times.
• Stay updated on the latest industry trends and platform updates to provide the most accurate information to Italian-speaking subscribers.

Requirements

• Native or fluent Italian (spoken and written) is mandatory.
• Valid EU passport (mandatory).
• Strong proficiency in English for professional communication.
• A passion for technology and the video streaming industry.
• Excellent problem-solving skills and a customer-centric mindset.
• Ability to work in a fast-paced environment and adapt to new software tools quickly.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• Opportunities for career advancement within the international streaming industry.
• And Much More...

Life in Greece

Accepting one of our Italian-speaking jobs means embracing the vibrant culture and sun-drenched beauty of Greece. Living in Greece offers an unparalleled quality of life, where ancient history meets a modern, fast-paced international community. From the stunning Aegean coastline to the historic streets of Athens, Greece provides the perfect backdrop for both professional development and personal exploration.

Our comprehensive relocation package makes your transition to Greece seamless and stress-free. Whether you are savoring the world-renowned Mediterranean cuisine or exploring the hidden gems that only Greece can offer, you will find that this country provides the ideal environment for a thriving career. Join the growing community of professionals who have chosen to relocate to Greece and discover why this region is the perfect place to build your future.

How to Apply

If you are ready to elevate your career and embark on an exciting journey as a Video Streaming Customer Expert, we invite you to click "Apply Now" to submit your application. Our team at Mercier Consultancy Group is eager to review your profile and assist you in securing your next professional chapter.