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Description

Mercier Consultancy MD is excited to offer a prestigious opportunity as a German Speaking Customer Care Representative for a renowned Luxury Vehicle Brand in Greece. This role provides a unique chance to work with high-end clientele, delivering exceptional customer service while enjoying the vibrant lifestyle of Greece. If you have a passion for luxury automobiles and superior customer care, join our dynamic team!

Key Responsibilities

• Provide premium customer support in German via phone, email, and live chat, addressing inquiries related to luxury vehicle products and services.
• Assist customers with vehicle information, maintenance schedules, warranty claims, and other service-related requests.
• Collaborate closely with internal departments including sales, service, and logistics to ensure seamless customer experiences.
• Maintain detailed documentation of customer interactions and transactions within the CRM system.
• Gather and analyze customer feedback to support continuous improvement initiatives.
• Stay informed about the latest models, features, and brand updates to effectively assist customers.

Requirements

• Fluency in German (both written and spoken) is essential; strong English skills are advantageous.
• Previous experience in customer care within the automotive or luxury brand sectors is highly preferred.
• Exceptional communication and interpersonal skills with a focus on delivering high-quality customer experiences.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience with CRM systems and luxury brand protocols is a plus.
• Willingness to live and work in Greece, embracing its culture and lifestyle.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonuses
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And many other benefits!