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German Speaking CS Role for Hospitality Department - Remote Work from Greece

Mercier Consultancy · Berlin, Germany · Remote

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Description

Mercier Consultancy Group is seeking a German Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.

Key Responsibilities

  • Assist German-speaking customers with accommodation bookings through phone, email, and chat.
  • Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
  • Manage booking amendments, cancellations, and special requests efficiently.
  • Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
  • Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
  • Collaborate with team members to achieve high standards of customer service and satisfaction.

Requirements

  • Fluency in German (spoken and written) is essential; proficiency in English is mandatory
  • Experience in customer service or related roles is preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle challenging situations calmly and effectively.
  • Willingness to relocate and adapt to life in Greece.
  • Positive attitude towards learning and professional growth in a multicultural setting.

Benefits

  1. Fully Paid Relocation Package
  2. Competitive monthly Salary
  3. Monthly Performance Bonus
  4. Fully Paid Training
  5. Health Insurance
  6. 2 Extra Salaries Per Year
  7. And Much More...