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German Speaking Customer Service Agent For Booking.com - Work In Greece

Mercier Consultancy Group Germany · Remote

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Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for a German Speaking Customer Service Agent to join the team supporting Booking.com. This role is based in Greece and involves providing high-quality assistance to German-speaking customers, ensuring a smooth and enjoyable travel booking experience.


Responsibilities

  • Respond to customer inquiries in German via phone, email, and chat regarding bookings, cancellations, and other travel-related questions.
  • Assist customers in resolving issues promptly to ensure satisfaction and loyalty.
  • Maintain thorough documentation of all customer interactions within the CRM system.
  • Collaborate with internal teams to facilitate effective resolutions and service improvements.
  • Stay informed about Booking.com’s services, policies, and promotions to provide accurate and up-to-date information.

Requirements

  • Fluency in German (both written and spoken); proficiency in English is a plus.
  • Experience in customer service, ideally within the travel or hospitality industry.
  • Excellent communication skills and a customer-focused approach.
  • Strong problem-solving skills and the ability to manage customer issues calmly and effectively.
  • Familiarity with CRM systems and standard office software.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to relocate and adapt to working in Greece.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. 2 Extra Salaries Per Year
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...