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Customer Service Manager

Serenity Mental Health Centers · Lake Mary, United States Of America · On-site

  • Office in Lake Mary
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Description

Customer Service Manager

Location: Lake Mary, FL 
Employment Type: Full-Time 
Compensation: $70,000–$80,000 annually + bonus incentives 

Manage daily clinic operations and elevate the patient experience in a fast-growing clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training. 

 

What You’ll Do 

  • Lead daily operations of a high-volume mental health clinic 
  • Coach, develop, and hold teams accountable to service and performance standards 
  • Ensure patient experiences are welcoming, efficient, and professional 
  • Oversee scheduling, patient flow, and clinic workflow 
  • Monitor and improve KPIs related to volume, efficiency, and experience 

 

What We’re Looking For 

  • 10+ years of management experience managing 30+ employees
  • Proven ability to manage KPIs and have direct performance conversations 
  • Strong communication skills with both people and data 
  • Ability to lead confidently in a fast-paced, growth-oriented setting 

 

Nice to Have 

  • Experience in healthcare, behavioral health, hospitality, or service leadership 
  • Customer experience or relationship-based sales background 
  • Experience leading teams through growth or change 

 

Pay & Benefits 

  • $70,000–$80,000 annually + bonus incentives 
  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days (15 after first year) 
  • 10 paid holidays 

 

About Serenity Healthcare 

Serenity Healthcare provides advanced, evidence-based treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven’t worked. 

Serenity Healthcare is an Equal Opportunity Employer.