Hybrid Director of Operations & Strategic Growth at EPIC Health System

Position: Director of Operations & Strategic Growth Advisor
Location: Onsite – Southfield, MI (This is NOT a remote role)
Compensation: Competitive Salary + Performance-Based Incentives

Are you a visionary leader with a proven track record of building, scaling, and transforming businesses?

Whether you’re early in your executive journey and have already made meaningful impact, or you've reached the pinnacle of corporate leadership and are now looking to channel your energy into something that leaves a lasting, positive impact—we welcome your experience and passion.

Welcome to EPIC Health System, where innovation meets purpose, and your expertise can help shape industries while creating real-world change.

Who We Are

This start-up is a bold new entity under the EPIC Health System umbrella—benefiting from the infrastructure of an established healthcare system while operating with the innovation and agility of a stand-alone venture.

We're a fast-moving, mission-driven team revolutionizing multiple business lines through technology, social impact, and creative innovation.

Our goal: Redefine industries. Empower communities. Build profitable businesses that do good.

Why You?

We’re seeking a Director of Operations & Strategic Growth Advisor. You’ve scaled companies from early stages to multi-market success, led high-stakes operations, and implemented systems that drive performance, quality, and growth.

You're a tech-forward leader who embraces innovation, drives outcomes through real-time data, and has a passion for creating sustainable, scalable impact.

What You’ll Do

• Scale high-growth operations across healthcare, technology, and social-impact-driven ventures—translating vision into execution while driving multi-million-dollar growth

• Lead the launch and expansion of EPIC’s new genomics division, integrating precision medicine into clinical care and overseeing operational infrastructure, compliance, and vendor partnerships

• Align operations across multiple departments including clinical, product, finance, technology, and compliance to ensure cohesive performance and measurable outcomes

• Design and implement standard operating procedures and operational playbooks, reducing onboarding time and accelerating speed to market

• Collaborate cross-functionally to roll out tech-enabled systems (CRM, scheduling tools, AI integrations) that reduce administrative workload, optimize workflows, and increase retention and revenue

• Develop and manage KPIs and real-time dashboards that monitor clinical quality, operational consistency, and business performance

• Launch and oversee quality assurance programs, maintaining >95% satisfaction while driving down service delivery issues and operational bottlenecks

• Lead workforce development and training programs that ensure regulatory compliance, clinical excellence, and staff engagement

• Partner with multiple internal teams to align strategy, performance, and operational execution with broader company growth goals

• Drive innovation and business expansion, exploring new opportunities, forming strategic partnerships, and advising on go-to-market execution

• Ensure laboratory operations meet all CLIA, CAP, HIPAA, and quality standards, while maintaining strong vendor and contract relationships

• Play a key role in stakeholder engagement, collaborating with investors, advisors, and key industry partners to support growth and impact

What You Bring (Requirements)

• 7–10+ years of leadership experience in operations, business development, or strategic growth roles

• Proven success scaling organizations and launching new business lines—ideally within healthcare, tech-enabled services, or start-ups

• Strong understanding of healthcare compliance, clinical operations, and laboratory oversight (CLIA/CAP/HIPAA preferred)

• Deep experience standardizing workflows, developing SOPs, and improving operational efficiency through process redesign

• Proficiency with tech platforms and digital tools—CRM systems, analytics dashboards, and automation solutions

• Experience leading cross-functional teams and collaborating across clinical, product, finance, tech, legal, and other departments

• A track record of implementing data-driven decision-making, workforce optimization strategies, and customer-centric quality programs

• High emotional intelligence, leadership presence, and a passion for mission-driven innovation

What’s In It for You

• Competitive Base Salary + Bonus Potential

• Performance Incentives based on growth milestones, operational metrics, and new business success

• Annual Impact Bonus tied to community outcomes and industry disruption

• Executive Ownership of a fast-moving, socially conscious enterprise

• A chance to build something that changes lives—in your community and beyond

How to Apply

If you're ready to build something bold, purpose-driven, and highly scalable, we want to hear from you. Visit www.epichs.org to learn more about us.

Note: Background checks are required for this role.