Hybrid Customer Service Representative at Gateway Consulting

Job Summary:

As a Customer Service Representative, you will manage customer inquiries, resolve issues, and ensure a seamless experience for clients. We seek a proactive, well-spoken individual who is proficient in English and has strong expertise in Microsoft Office tools.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner

• Resolve customer complaints, concerns, and issues effectively and efficiently

• Provide detailed information on our products/services to customers

• Maintain accurate and up-to-date customer records

• Conduct research and perform data entry tasks as needed

• Collaborate with internal teams to address and resolve customer issues

• Work during Central Standard Time (CST) to accommodate client schedules

Requirements:

• Bachelor’s degree in any field

• At least 3 years of customer service or call center support experience

• Exceptional communication and interpersonal skills

• Proficient in English (written and spoken)

• Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Strong organizational skills and attention to detail

• Ability to work independently as well as part of a remote team

• Reliable internet connection and computer hardware

• Must be a Lagos resident

Preferred Qualifications:

• Familiarity with Google Suite (Gmail, Google Drive, Google Docs)

• Experience with data analysis and reporting

What We Offer:

• Competitive salary

• Flexible work environment (hybrid work)

• Professional development and growth opportunities